Amadeus Help Desk Services #amadeus, #distribution, #it #solutions, #technology, #travel #agents, #airlines, #hotels, #insurance, #ferry, #rail, #tours, #toursim, #cars, #rental #car, #car #hire, #tmcs, #travel #management #companies,


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Amadeus Help Desk Services

Amadeus Help Desk Service is dedicated in providing support to customers.

Amadeus e-Support Centre

The Amadeus e-Support Centre is an online support solution specifically developed for Travel Agencies. It keeps your Travel Agency up to speed with secure 24/7 access to a wide range of support information. Ensuring assistance in problem resolution, the Amadeus e-Support Centre helps your Travel Agency to make the most out of Amadeus reservation systems.

Browser-based knowledge search

The knowledge base contains a wide range of help and support information that you can capture at any time. Find an answer to queries through easy access to knowledge solutions using the latest information such as error messages, ‘how to’ procedures and guidelines. What about the search? The access to these solutions is facilitated by effective search methods such as matching keywords, area browsers, and step-by-step diagnostics.

Why not open and save your favourite support solutions in a PDF-format, allowing you to store them offline, send to a friend or print as required. Keyword highlighting allows you to easily see on the screen the keywords you have searched for and also their synonyms, making it quicker for you to find what you are looking for.

Simplify your support experience

You can access the Amadeus e-Support Centre easily via a click on the Smart Tab in Amadeus Selling Platform. If you have previously registered yourself as an Amadeus e-Support Centre user you will be directed from Amadeus Selling Platform straight to the homepage without having to login – no need to remember a username and password! If you haven’t previously registered you will be presented with a simple and instant self-registration form which you will only need to fill in once.

Amadeus Help Desk Service is dedicated in providing support to customers

  • First level help desk support
  • Highly qualified support professionals
  • Internal procedures processes in place resulting to..
  • Quick. Effective problem resolution
  • First Contact Resolution – 80% of problems resolved on first call ( Reservations Ticketing Functionality related)
  • Customised service to different type of accounts

Services offered by the help desk

  • Functional Support
  • Fares Support
  • Ticketing Support
  • Phone Training
  • PNR consultancy services
  • Priority in handling AIR/CAR/HTL Norecs
  • Online hardware troubleshooting
  • PNR analysis problem identification
  • System Enhancement Advisory (SEA)
  • Security setting management
  • Priority in problem escalation (if technical support needed)
  • PNR servicing
  • On site helpdesk support
  • Fast update of ticket quota CIP table
  • Call logging tools

Monday to Friday: 0830 – 1830H
Saturday: 0900 – 1300H

Helpdesk Number: +63 2 581 9930
Fax Number: +63 2 857 7198

Queue Address: QE/MNL1A0980/97

Amadeus e-Support Centre Sales Sheet


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Austrian airlines food options for passengers #austrian #airlines # #business #class


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Austrian

A ustrian airlines food options are included in the price of your airline ticket. On flights in Europe over 2.5 hours enjoy a hot meal, whilst on shorter flights within Europe there are complimentary beverages and snacks.

ECONOMY CLASS MEAL UPGRADE

The airline offers an option for economy class passengers to pay to upgrade their inflight meal. Passengers can choose to pay €15 to upgrade their meal to one of the four options: Cold Breakfast, Hot Breakfast, Bento Box or Tapas.

Note that these paid pre-order meals can not be ordered for domestic flights and international flights to / from Budapest, Prague, Zagreb as well as group bookings and holiday/charter flights.

The meals can be ordered up to 36 hours before departure or you may pre-order at Vienna airport up to one hour prior to departure, at the dedicated DO CO A La Carte desk which is open from 05:30 to 22:30 every day. Meals are cooked on the day of departure and Austrian Airlines pride themselves on providing excellent quality and superior freshness. You can order your meal here .

SPECIAL MEALS

Passengers can order from 14 different specials meals in Business and Economy class on medium and long-haul flights. Options include, Child meal, Infant Meal, Bland Meal, Diabetic, Gluten Free, Low Calorie, Low fat/cholesterol, Low Salt, Lactose Free, Asian Vegetarian, Non Dairy Vegetarian, Hindu, Kosher meal, Moslem meal and Special meal. For further information regarding special meals on Austrian Airlines check here .

BUSINESS CLASS LONG HAUL

Austrian Airlines is well known for their inflight coffee menu that called the Flying Coffee House where passengers can select up to 10 freshly prepared classic Viennese coffee specialties. The airline is also known for their quality inflight catering offering in business class thanks to a co-operation with famed inflight caterer DO CO.

About The Author

Founder of Inflight Feed

Nik travels over 180,000km each year in search of the latest inflight meal options that are gracing the skies. He trains airline staff on inflight technology, sales training, teaches staff to serve, sell and generally make the inflight experience better for all of us! He’s also a freelance writer covering inflight meal trends and has written for CNN and has a regular column in leading industry magazines.