Smg360 – Customer Reporting and Analytics Software #smg360, #customer #reporting, #customer #analytics #software


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Reporting + Analytics

Role-Based Reporting

SELECT AN INSIGHT BELOW:

    Power User

    Sometimes you need it all so we give you all. Power users want to see the whole picture, plus all of the details that go into it. They thrive on access to a broad range of data and robust analytics to build multiple reports from multiple sources. And of course, it all needs to be done quickly and easily.
    We understand this need to drill down, cut, and export data to use the way they want to. smg360 makes data slicing simple and intuitive, with an interface that doesn’t require a lot of training to put it to work. Analyze, compare, contrast, and filter. It’s all there, in real time—powered by the fastest and smartest solutions for large volume data warehousing and analytics.

    Mid Manager

    In-the-field means on-the-go. Mid managers spend a lot of time traveling between locations, so they don’t have a lot of time to search for data. They need quick, mobile access to real-time data that connects to company-wide trends. Up-to-the-minute isn’t just nice; it’s critical.
    smg360’s rack-and-stack dashboard grants quick and easy comparison reporting across multiple locations. Managers can learn what’s working at the top and share those best practices with the bottom performers. Our single sign-on approach supports a one-and-done environment, saving hassle and streamlining access. A location-level dashboard view even keeps them up-to-date on individual unit performance.

    Location Manager

    Location managers have a direct impact on the customer experience, guiding the front line and interacting with your customers on a daily, hourly, even minute-by-minute basis. They need information, but only what’s important to them—what they can control—and they need to be able to see it and understand it in an instant.
    We start with simple dashboard functionality: the capacity to quickly sign on, see where to focus, and get right back to serving customers. There’s no need for a deep ability to slice data or a lengthy analysis of brand trends. smg360 immediately identifies their biggest, actionable improvement opportunities. We bring the voice of the customer to them, displaying real-time comments regarding their location. And when managers have just a few more moments to spare, they can even compare their satisfaction and loyalty scores to previous measurements as well as to the rest of the organization.

    Featured Resources


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    Sites built on cloud services such as Amazon Web Services and Microsoft Azure can now automatically and transparently redirect user traffic from their bare domain name to the www version of their sites. Simply add a http redirection record in the edgedirector control panel and all further record maintenance is automatic. The edgedirector http redirection service is geodns enabled and hosted on multiple distributed redundant edgedirector servers

    Affiliate marketers and traffic aggregators can use chained redirects crossing domains as a means of referral masking to protect the source of their user traffic.

    dns services for geo-targetted global load balancing
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    server health is constantly monitored in parallel from multiple data centers, when a server fails or the server requests a pause, the dns records are dynamically altered to point to other balanced servers or hot spare standby servers

    dns records are dynamically selected to respond to queries with the server address configured for the geographic location as determined by the address of the incoming query

    global load balancing, failover and hot spare features can be combined to achieve the best result possible for high availability and lowest network latency

    global load balancing can be configured on CNAME records for third party cloud and cdn traffic management

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    read and watch the windward.net blog and webcast to find out how one happy customer dramatically improved their site uptime and availability.

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    DNS is a core internet protocol that enables your web presence by translating human readable domain names to network routable addresses. DNS availability is critical to delivering your audience to your site on demand around the clock.

    Our managed authoritative dns hosting services deliver the DNS uptime and availability that are crucial to your success.

    The edgedirector.com authoritative dns server platform is scalable, flexible, and responsive. It delivers accurate dns responses quickly and propagates dns zone record changes immediately to all dns servers. No more waiting for dns updates. It is authoritative dns service at its best.

    The service is further enhanced with an advanced dns feature set to help you stay at the front of the internet pack.

    automated maintenance failover
    When your servers are unavailable, your visitors are pointed to a information page hosted on edgedirector.com servers. The pointing mechanism is specially designed to inform and reassure human users while also avoiding search engine penalties. Even if all of your servers in every data center are unavailable, your users will still receive some reassurance that you will be back.

    wildcard dns record support
    Users can be directed to a default server when the hostname does not exist in your dns zone. No more lost users from typing errors like ww .example.com.

    global dns load balancing
    Use dynamic geoip mapped dns records to point your users to the closest healthy server to improve server response latency. Turn your existing servers into a custom content delivery network with an international footprint.

    geoip content delivery mapping
    A content delivery network can also be geolocation aware. Dynamic dns answers are used to point your users at the geolocation designated server for their geographic place of origin. You can easily deliver geotargeted content from single or multiple content distribution servers.

    monitored server failover
    edgedirector.com monitors your servers and tailors dns answers automatically to include only servers that are currently available in the defined set. Designated subscriber administrators are automatically notified of outages for corrective action. Once the server is back online, it will again be included in the server pool.

    hardware load balancing compatible
    You may designate any ip address as the published endpoint in your dns records. This includes the public interfaces of single or redundant hardware load balancers and caching appliances in your data center. Combine global load balancing with local load balancing for the best server response time and greatest resilience to service interruptions.

    These advanced dns based capabilities work together to provide your users with the best service possible. A set of globally distributed geolocation aware servers becomes as easy to manage as a single server and as powerful as any CDN. Imagine a no-compromise CDN custom built for your unique requirements with complete control in your hands.

    more on managed dns services.

    If a picture is worth a thousand words, the experience is worth a million words. Try the 10 second geolocation demo.

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    Six Eleven Global Teleservices #call #center #davao, #call #center #in #davao #city, #contact #center #in #davao #city, #contact #center #davao, #quality #the #first, #everytime, #davao #call #center, #bpo #in #davao, #best #call #center #in #davao #city, #online #call #center, #outbound #call #center, #virtual #call #center, #philippine #call #center, #best #outbound #call #center, #contact #centre #customer #service, #social #network #marketing #services, #business #process #outsourcing #companies, #customer #satisfaction #survey #service, #customer #services #jobs, #phone #answering #services, #customer #service #sales #jobs, #outsourced #lead #generation #companies, #virtual #assistant #services, #customer #service #representative #job #data #networking #services, #customer #service #solution, #professionals #services, #help #desks #customer #service #lead #generation #& #appointment #setting


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    Why Six Eleven?

    • Six Eleven Global Services has been successfully delivering Inbound and Outbound outsourced Services ranging from Lead Generation, Telemarketing, Sales, Inbound Customer Support and Retention using voice or chat since 2005.
      We provide simple yet accurate and reliable solutions to all BPO needs.

    Our Core

    • We believe that the year over year growth of our organization is a testament to the quality or work we do and our commitment towards work excellence!
      The graph represents our growth pattern from day 1 at 10 seats to currently 1000 seats capacity and the different verticals we currently work on.

    Redundancy and Business Continuity

    Welcome To Six Eleven Global Teleservices

    Quality the first time, Everytime.

    We understand the importance of delivering the basic: attention to instructions accompanied by an accurate and timely response to the problem. We provide simple yet accurate and reliable solutions to all your BPO needs. As a strategic partner, SixEleven provides a 24/7 inbound and outbound support enterprise than can improve your company’s position in today’s very competitive and highly technologically involved market.

    Reliable solutions to all your BPO needs.

    You can depend on us and the service we provide to help your business succeed. Our Team is backed by more than 10 years or real world BPO and call center experience. We infuse our ideas and insights to help elevate each and every program we undertake.

    Your Trusted Outsourced Partner.

    We value your business as our own. We will make sure that the program succeeds, we will work to make sure that the goals and expectations are met. Service with a Smile!

    Service Delivery Centers

    Alpha

    Bravo

    Charlie

    Why choose Six Eleven?

    Operational Excellence

    Clients with sales and lead generation programs were among our very first clients over 9 years ago and are the very programs that built our company. After such we have diversified into other verticals such as inbound customer support, tech support and billing via voice and chat support. We also have transcription and back office projects.

    We help our clients grow and manage their business by providing real and tangible results. With more than 1000 people working in our various service delivery centers, we have a ready and able workforce ready to serve any business needs. We have a proven track record that we can make projects work.

    Stability

    We were one of the first call centers in Davao City, Philippines way back in year 2005. We started our office with a 20 seat capacity upon its inception and have grown to over 1000 seats in terms of capacity at the present. We have an experience team that is prepared for any challenge that is presented. We have a stable and reliable workforce ready to meet demands and requirements of clients. Out infrastructure is redundant, from having an industrial size UPS (uniterupted power source) for all our equipment to having an onsite generator and also multiple ISP (internet service provider) lines in each of our offices.

    Ability to Scale

    Presently we have a capacity of over 1000 seats and plans to grow to over 1,500 seats by 2016. We carefully plan and forecast client behavior and demand to be able to meet the needs of our clients now and in the future. We can scale up quickly when the need arises.

    Innovation and Analytics Utilized

    Our team is equipped with different performance monitoriting tools such as call reports, disposition reports, agent reports and so on. Upon request, we can create custom variable based reports depending on the desire of our customers to track and manage production of our workforce. We use these tools to optimize and maximize the performance of each agent in their respective projects.

    Continuous Improvement

    We believe that for us to be relevant to our clients, we need to produce the results they desire, not only that but to build upon what was given to us and improve in totality. We want to bring our own experience to the table to contribute towards client goals. We want our clients to value the services we provide. This is a must. Thus, we strive to continuously work with our clients and offer suggestions based on our previous experiences to help improve performance for the program.

    Loyal Customers

    We don’t just work for clients, we partner with them and treat their business as our own. From 20 workstations during 2005 to currently 1000, we are very thankful towards our loyal customer base.

    Our clients grew their business and we were able to grow along the way with them. With some clients, we started with a single facet of their business to multiple facets at the moment.

    We believe that the year over year growth of our organization is a testament to the quality or work we do and our commitment towards work excellence! And we will continue with such in the years to come.

    Services

    Company Summary

    PCI and HIPAA accredited

    Keep in touch

    Quality the First Time, Everytime.


    Google AdWords Customer Support Phone Numbers – 1-866-2-GOOGLE (1-866-246-6453) #adwords #phone #number, #adwords #support #number, #1-866-2-google, #google #adwords #customer #support #phone #number


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    AdWords Phone Number Support

    Google AdWords Phone Numbers: Service and Support Numbers for Google

    If there’s an issue with your AdWords account, try calling the Google AdWords customer help numbers below:

    Google AdWords Support Numbers

    • AdWords Telephone Number: 1-866-2GOOGLE (1-866-246-6453) for United States.

    The Google AdWords support number is open from 9:00 am – 8:00 pm EST Monday – Friday.

    Google will put you in touch with an AdWords specialist to help you with your account. Calling the AdWords help number is a good solution for billing problems, one-time account questions or issues, but is not a permanent solution to a poorly performing account .

    If you want dedicated, ongoing help with your AdWords account, consider WordStream. Our Google-certified account representatives will work with you to transform your AdWords account into a high-performing, profit-driving machine. Learn more about how WordStream can help your business.

    Google AdWords Customer Support

    Still having trouble with AdWords and looking for the Google AdWords support. Relax, we’ve got you covered.

    But before you go calling the Google AdWords customer support phone number again, consider reading some of our AdWords help topics below – they might be able to answer your questions more quickly.

    Before You Call Google Phone Support – Can We Answer Your Questions?

    General Google AdWords Questions and Tips:

    Additional AdWords Questions:

    Need More Advanced AdWords advice? Check Out Our:

    Get Your AdWords Account Evaluated – For Free!

    WordStream’s award-winning Google AdWords Performance Grader is a free tool that evaluates and grades your AdWords account based on key metrics like Quality Score, Click-Through Rate, and Landing Page Optimization. See where your account is struggling and discover the actionable steps you can take to improve.

    Try WordStream Advisor Free

    Maintain and optimize your Google AdWords campaign performance in just 20 minutes a week! WordStream Advisor makes smart, customized recommendations and shows you each week how you can save money and improve your keywords. All you need to do is review your alerts in the 20-Minute PPC Work Week, click to act, and watch your profits go up. AdWords has never been easier – Get your free trial today!


    CRM Software – Tigerpaw 11 Revamped for Usability #crm #software, #customer #relationship #management, #crm, #contact #management, #sales #force #automation, #marketing #automation, #customer #service #automation, #customer #support, #hosted #crm, #mobile #crm


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    CRM Software

    Tigerpaw Software. developer of the business building software for technology providers, unveiled Tigerpaw 11, with added usability enhancements and new features that help technology providers better organize their business, optimize the customer experience and fuel revenues, company officials said in a press release.

    The application is designed with IT, telephony, security, and audio/video businesses end users in mind.

    A new user interface that stresses usability. Tabs let you open multiple documents like accounts, quotes, service orders, and invoices at the same time just like in Internet Explorer.

    Simplified filtering and mining data lists. Tigerpaw 11 provides in-line filtering to dynamically create filter criteria right in the list. You can search by multiple items using Boolean logic, and a new column chooser lets you hide the columns that aren’t important to you. Badging has also been implemented to help you make better business decisions.

    More efficient management of service tickets. Canned work requested, work performed, and internal comments can be created and inserted on a ticket with minimal effort, allowing for fast ticket updates and consistent data for reporting. Some of the new items that go into the service order notes automatically include rep assignments, status changes, priority changes, updates to work performed, and changes to contracts.

    Improved workflow engine. Workflow is handled by a Windows service that runs 24/7. New time based workflows allow you to configure a set-it and forget-it trigger for a pre-determined number of days before a contract, warranty, subscription license, battery replacement or preventative maintenance date expires.

    Overhauled dashboards. Tigerpaw 11’s dashboards have been redesigned from the ground up. You can choose from 85 different dashboard panels — many on the recommendation of the Tigerpaw Client Advisory Group. Users can drill-down on any dashboard panel to get a list of the documents (tickets, quotes, accounts, etc.) that make up a chart element; you can click pie slices, bars, data points, and sales funnel slices to view the underlying data.

    David Sims is a contributing editor for TMCnet. To read more of David s articles, please visit his columnist page. He also blogs for TMCnet here .

    View All CRM Software Channel Articles


    Donnelly Heating – Air Conditioning Inc – West Chester, PA – Heating – Air Conditioning Contractors #central #air, #air #conditioning #systems, #commercial #equipment, #heat #pumps, #service, #repair, #specials, #commercial #services, #customer #service, #installations, #repair #services, #residential #services, #home #services, #household #services, #heating # # #cooling, #maintenance #programs, #financing #available, #insured, #licensed, #residential # # #commercial, #new #equipment #installaiton, #family #owned # # #operated, #diagnostic, #tune-up #(gas #furances #heat #pums # # #a/c), #tuen-ups #(oil #furance # # #boiler), #service #repair, #new #equipment #installation, #new #customers #specials, #tune-up #(gas #furnaces, #heat #pumps # # #a/c), #tune-ups, #(oil #furnace # # #boiler), #heating # # #air #conditioning #contractors, #boiler # # #heating #equipment #repair #services, #heating #contractors # # #systems, #heating # # #ventilating #contractors, #air #conditioning # # #heating #repair, #ventilating #contractors, #heating #contractors, #heating # # #air #conditioning #repair, #air #conditioning #contractors, #air #conditioning #equipment #repair, #air #conditioning #equipment # # #systems #repair # # #service, #heating #equipment # # #systems #cleaning # # #repair


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    Donnelly Heating Air Conditioning Inc

    Donnelly Heating & Air Conditioning Inc was established in 2003, in West Chester, PA – Chester County and is a business specialized in Commercial Grade and Window Air Conditioning Units. Donnelly Heating & Air Conditioning Inc is listed in the categories Heating & Air Conditioning Contractors, Boiler & Heating Equipment Repair Services, Heating Contractors & Systems, Heating & Ventilating Contractors, Air Conditioning & Heating Repair, Ventilating Contractors, Heating Contractors, Heating & Air Conditioning Repair, Air Conditioning Contractors, Air Conditioning Equipment Repair, Air Conditioning Equipment & Systems Repair & Service and Heating Equipment & Systems Cleaning & Repair and offers Central Air, Air Conditioning Systems, Commercial Equipment, Heat Pumps, SERVICE, Commercial Services, Customer Service, Installations, Repair Services, Residential Services etc. If you did business with Donnelly Heating & Air Conditioning Inc, please leave a review and help us improve and help other people. Also, don’t forget to mention Hubbiz.

    Heating Air Conditioning Contractors, Boiler Heating Equipment Repair Services, Heating Contractors Systems, Heating Ventilating Contractors, Air Conditioning Heating Repair, Ventilating Contractors, Heating Contractors, Heating Air Conditioning Repair, Air Conditioning Contractors, Air Conditioning Equipment Repair, Air Conditioning Equipment Systems Repair Service, Heating Equipment Systems Cleaning Repair

    NATE CERTIFIED TECHNICIANS, BBB ACCREDITED BUSINESS

    Commercial Grade, Window Air Conditioning Units

    Central Air, Air Conditioning Systems, Commercial Equipment, Heat Pumps, SERVICE, Repair, SPECIALS

    Commercial Services, Customer Service, Installations, Repair Services, Residential Services, Home Services, Household Services, Heating Cooling, Maintenance Programs, Financing Available, Insured, Licensed, RESIDENTIAL COMMERCIAL, New Equipment Installaiton, FAMILY OWNED OPERATED, Diagnostic, Tune-Up (Gas Furances Heat Pums A/C), Tuen-Ups (Oil Furance Boiler), SERVICE REPAIR, NEW EQUIPMENT INSTALLATION, New Customers Specials, Tune-Up (Gas Furnaces, Heat Pumps A/C), Tune-Ups, (Oil Furnace Boiler)

    Accepts credit cards, Payment Plans, Credit Card


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    Knowledge Shelf

    by Robert Barger, MBA, PMP May 25, 2017

    As a project manager, you need meetings in order to increase collaboration and resolve obstacles, but you may be taking productive time from the team member’s workday. Recognizing this helps you understand that maximizing your time together is essential. Learn how to make your meetings efficient, purposeful and interesting.

    Leadership

    by Barbee Davis, MA, PHR, PMP, PMI-ACP, PMI-PBA May 30, 2017

    Question: Okay, I’m not proud of how this project ended, but management is blaming me…me! There were lots of moving people and parts to this one, and we knew from the beginning it would be a challenge. But how do I react to the accusations? I want to be sure no one goes away thinking it was my fault, because I don’t think it is. What do I say so that the proper culprits will be blamed and my reputation comes out unscathed?

    featured webinar

    by Shawn Stratton

    May 17, 2017 | 62:18 | Views: 1,537 | PDUs: 1.00 | Rating: 5.65 / 7

    Handling conflicts in the workplace is a challenging, but necessary, reality for a Project Manager. How a leader deals with conflict either serves to better a team or contributes to its demise.

    Voices on Project Management

    from Voices on Project Management posted by Peter Tarhanidis on May 31, 2017

    By Peter Tarhanidis Whenever I m in a leadership role I try to be sensitive to the level of influence I gain, retain and lose. Influence is a precious commodity for a leader. And it can be di.

    Most Recent

    from Project Management Central posted by Pamela Dickerman on May 31, 2017

    It has been over 4 weeks now and per the PDU docs, we should have them. Any news or has anyone else gotten theirs? Note that I did reload the sessions often as we kept having the voice problems. I’.

    from Project Management Central posted by Tam Nguyen on May 31, 2017

    Can someone explain what is the meaning of Risk neutral.

    from Project Management Central posted by Tam Nguyen on May 31, 2017

    Can someone explain why Enterprise Environment Factor is the input of Communication Project Management Plan.

    from Game Theory in Management posted by MICHAEL HATFIELD on May 29, 2017

    Aristotle s ingredients for persuasion, or appeals, the basis for creating an argument, were as follows: Pathos, from where we get the modern term pathet.

    from An Influential Project Manager posted by Colin Gautrey on May 31, 2017

    Think about your strategy in terms of the key things you need to influence to achieve your goal. These may be stepping stones of influence achieve this, and then achieve that. Alternatively, y.

    from Project Management Central posted by Alexandre Leprevost on May 17, 2017

    Hello As a member of a pm/consultants team, i am looking for a tool or an excel template to track.all projects progression (start and dtop date, progression) and not as detailed as a Gant chart. My.

    from Risk Insights from The Risk Doctor posted by David Hillson on May 30, 2017

    The word risk is a common and widely-used part of today s vocabulary, relating to personal circumstances (health, pensions, insurance, investments etc.), society (terrorism, econom.

    from Project Management Central posted by Stephen Grey on May 31, 2017

    This is not a question but I want to draw the attention of the community to draft guidelines for cost contingency estimation that have been released for comment by the Australian Department of Infrast.

    by Jakub Marciniak May 30, 2017

    Spending decisions in a PMO can foster or impede the organization. The process is volatile by the nature of its political implications. To allocate budget and resources in a smart way—and to achieve organizational goals—a measurable approach needs to take the following dimensions into consideration…

    by Michael Wood May 25, 2017

    For CIOs in 2017, the issues and challenges are not getting any easier. What should CIOs—especially in smaller to mid-sized organizations—focus on to improve their job life expectancy?

    by Kevin Coleman May 25, 2017

    With so much projected to take place technologically in the next several years, organizations must be ready to respond. Those that fail to consider several forces into their strategy development will likely suffer slow global economic growth, diminishing market share and business failure. With so much going on, the pressure on program and project managers will be substantial.

    by Paul Baumgartner, PMP May 24, 2017

    Why do you have to make things so complicated? Using buzzwords and bafflement as a tactic to gain approval is diminishing in practice, and PMs lead the way with their ability to analyze, educate and prioritize to get approvals right.

    by Andy Jordan May 24, 2017

    Complex projects are often feared as an inevitable drain on resources, a source of never-ending problems and a cause of immense frustration. They can be all those things, but they can also be an organizational springboard to tremendous success.

    by Mike Donoghue May 24, 2017

    When you make the effort to determine if a project is actually complex, you can often figure it out pretty quickly based on a combination of the following criteria…

    by Aaron Smith May 24, 2017

    Many companies are incorporating personality assessments into the hiring process to gauge cultural fit, leadership potential and other elusive factors. Here an organizational development expert discusses the value of these tests, a tip for weeding out unreliable ones, and a 10-point checklist (plus three questions) that can help identify promising project managers and team members.

    by Rajakumar Ramakrishnan May 24, 2017

    Do project managers really need to plan for project activities? Is it really worth the effort? What do we lose if we simply execute the project? When a PM practices agile and DevOps, do they still need to plan, or do these discourage it? Here, the author reinforces the power of planning.

    by Patrick McBane

    May 03, 2017 | 62:21 | Views: 3,129 | PDUs: 1.00 | Rating: 5.82 / 7

    If you have influence with at least one person – that makes you a leader. Becoming the leader you want to be is part of what we will look at during this session. We’ll supply the tools to establish, elevate, and sustain your leadership strategy as the #1 business priority and make it the #1 employee benefit in your organization. A culture of leadership does both.

    by Luis Alberto Caceres Villota

    May 03, 2017 | 60:35 | Views: 1,891 | PDUs: 1.00 | Rating: 4.83 / 7

    In this webinar, the author applies concepts of strategic planning, change management and soft skills development, to provide a practical approach to increase PMO’s value, helping to change perceptions such as “being a process cop”, to create a culture where the stakeholders understand the value of the project management and become evangelists of the best practices.


    Customer Relationship Management – Knowledge Center #customer #relationship #management #tool


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    Customer Relationship Management

    Welcome to the world’s #1 website about management.

    • Discover 1000s of knowledge centers.
    • Learn from colleagues and experts.
    • Share best practices with 1,000,000 members.
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    • 100% free.

    What is Customer Relationship Management? Description

    Customer Relationship Management can be defined in a number of ways. Some people stress the significance of information technology in CRM, some argue it means a customer-centric organization. some believe CRM is a functional (marketing) strategy. others emphasize that CRM is primarily a business strategy. We agree with Peelen (Customer Relationship Management, 2006) that the definition by Gartner Group (2004) is attractive: CRM is an IT-enabled business strategy, the outcomes of which optimize profitability, revenue and customer satisfaction by organizing around customer segments, fostering customer-satisfying behaviors and implementing customer-centric processes.

    CRM is a business strategy and is more than a functional strategy. It touches the organization as a whole: marketing, sales, IT, logistics, finance, production, R D, HR, management, etcetera. If we thus define CRM, it is immediately clear that implementing full-size CRM is a daunting challenge.

    Creating profitable and very efficient (client-facing) processes is not enough. For true Customer Relationship Management a customer intimacy strategy, a relation marketing philosophy rather than a transaction marketing philosophy, as well as a client-orientation of the whole organization are required.

    Origin of Customer Relationship Management. History

    The 1980s saw the emergence of Direct Marketing. heavily relying on client databases. Christan Gr�nroos and Evert Gummesson of the ‘Nordic School’ and Theodore Levitt deserve a special mentioning in this article. They were the first to describe Relation Marketing versus transaction marketing. Also they defined the characteristics of relation-centric organizations and they provided the corresponding marketing tools. In 1995, Treacy and Wiersema (1995) described their three Value Disciplines. Customer Intimacy was one of them. As a result, CRM transformed in the 1990s from a web based contact management and information tool, to a customer oriented strategy.

    Usage of Customer Relationship Management. Applications

    • Companies that want to realize a customer intimacy strategy.
    • Companies that want to accomplish a customer friendly image.

    Steps in Customer Relationship Management. Process

    The following things make up the main elements to create a customer relation oriented organization:

    1. Strong customer-oriented leadership .
    2. The mission to be a relation-oriented organization aimed at long-term interaction.
    3. The corporate purpose is aimed at the customer.
    4. The main strategy is to win by customer intimacy .
    5. Company values and employee values focus on caring for customers.
    6. Behavioral standards reflect customer empathy and the wish to build long-term relationships and commitment.
    7. A relation-oriented organizational culture .
    8. An organization that is putting customer contacts in the center. Compare: Co-Creation. Business Process Reengineering .
    9. People: empathic communication skills. caring for customers.
    10. Systems that can help to connect and manage hard values with soft values, such as the Value Profit Chain and the Balanced Scorecard .

    Strengths of Customer Relationship Management. Benefits

    • Strong relations with clients offer a degree of protection against actions of competitors.
    • Loyal customers can be more profitable. Winning new customers is expensive, satisfied customers may buy more, happy customers can bring additional customers, etc.

    Limitations of Customer Relationship Management. Disadvantages

    • Implementing CRM in a holistic way is no sinecure.
    • Making large CRM investments profitable is difficult.
    • Achieving a Sustainable Competitive Advantage with CRM is even more difficult.

    Assumptions of Customer Relationship Management. Conditions

    • If we are good to customers, they will be good to us.
    • Changing from the current strategic discipline towards a customer intimate discipline is possible.

    Assessing client satisfaction levels

    Two techniques to assess the actual level of customer happiness are the Customer Satisfaction Model and SERVQUAL for services companies.

    Book: Ed Peelen – Customer Relationship Management –

    Book: Heskett, Sasser and Schlesinger – The Service Profit Chain –

    Practical Communication Tips for Managers

    As manager you need to combine professional expertise and experience with specific character traits, interpersonal and communication skills. This vide.
    Usage (application): Management Skills, Leadership Skills, Management Development, Leadership Development, Situational Leadership

    Fundamental Customer Centricity

    Professor Ranjay Gulati gives his vision on what Customer Centricity is about: aligning your firm in a fundamental way around a set of customer proble.
    Usage (application): Understanding what Customer Centricity Really is About


    Free CRM Applications #customer #relations #software


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    Free CRM Applications

    Updated February 27, 2017

    The right CRM (customer relationship management) application is an incredibly useful tool in sales. CRM applications will store, sort, and report on your prospect and customer data. Not only does this save time, but it also helps you make connections and learn about your customer base in ways that you d never notice while using a pen-and-paper system.

    CRM applications come in two basic varieties: software and service.

    CRM software installs on your office computer or server, and the data resides there as well. The advantage to software is that you only have to pay for it once and that you have complete control over both the program and the data inside it. For example, if the software company issues an updated version and you like the old version better, you can simply not install the update. The disadvantage is that you will have to handle the installation process and any technical issues that arise, and if anything happens to your office computers, you could lose all your data. If you go with a software option, you ll probably want to backup copies of the data in several different locations in case your main computer dies on you. Also, you ll probably need to install the software on every salesperson s computer.

    CRM services are hosted online. You will typically pay an ongoing fee to access these services, and can access them from any computer – most services just require you to log in with your secure username and password.

    The advantage to services is that they are hosted on the provider s equipment, often with backups and redundant servers so that it s unlikely you ll lose data even during a catastrophe. It is the provider s responsibility to keep the service running, so your tech support activities will be minimal.

    Disadvantages are that if the provider has a problem – or goes out of business – you could lose your data either temporarily or permanently. Even losing your internet connection temporarily will cut off your access to the data, which can be anything from annoying to catastrophic depending on the outage s timing.

    CRM prices range from free to thousands of dollars. If you re just starting out, a free CRM service or software package is a good place to begin. Many CRM providers release both a free version and a more robust paid version, so if you outgrow the free software, it s relatively easy to upgrade.

    FreeCRM is a CRM service that allows you to manage sales leads. track your pipeline, and even includes a trouble ticket management system (if you want to use it for your company s tech support as well). It comes in two versions: FreeCRM, which is indeed free and allows you to enter up to 5000 records, and FreeCRM Pro, which has unlimited storage and more support options but which does require you to pay a monthly fee.

    SugarCRM is an open source software package, meaning that the programming code is distributed for free and anyone is allowed to use it and change it for free.

    So if you or one of your employees has a technical knack, you can download the SugarCRM code and design your own CRM. Less technical users can simply download the Sugar Community Edition and use it as is for free. If you like what you see, you can pick up SugarCRM s Pro version, which includes some extra features like Mobile CRM support but which does have an annual fee.

    This free CRM software program received a 5-star rating from CNET and high marks on its user reviews. Pipeliner allows you to enter new leads (it refers to them as opportunities ), manage existing leads, and change lead status through a nifty drag-and-drop interface. The program also includes an integrated address book and a timeline to help track prospect events.

    Zoho.com offers a popular CRM service that s free for up to three users and 100,000 records.

    Sales teams that require more licenses can sign up for the Professional or Enterprise editions instead. Zoho CRM s free edition also has plug-in options for salespeople who want a few extra features but don t want to buy the whole package.


    Positive Business Solutions Inc – Cincinnati, OH – Computer Software Development #cables, #fiber #optics, #telephones, #phones, #netsuke, #service, #business #telephone, #business #telephone #systems, #security #cameras, #card #access #systems, #customer #service, #networking, #set #up # # #installation, #training, #trade-ins, #lifetime #warranty #available, #voice #data #fiber #optic, #sound # # #overhead #paging, #voice. #data. #fiber #optic, #telecom #consulting, #computer #software #development, #computer #cable # # #wiring #installation, #computer #networks, #computer #software #service, #computer #software, #telephone #equipment, #telephones #equipment # # #systems, #networking #products, #computers #equipment #installation, #telephones #equipment # # #systems #repair, #computers #cable # # #wire #installation, #computers #networks, #computers #software #systems # # #services, #computers # # #equipment, #software #development, #telephone #equipment #sales # # #service


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    Positive Business Solutions Inc

    Positive Business Solutions Inc was established in 1983, in Cincinnati, OH – Hamilton County and is a business listed in the categories Computer Software Development, Computer Cable & Wiring Installation, Computer Networks, Computer Software Service, Computer Software, Telephone Equipment, Telephones Equipment & Systems, Networking Products, Computers Equipment Installation, Telephones Equipment & Systems Repair, Computers Cable & Wire Installation, Computers Networks, Computers Software Systems & Services, Computers & Equipment, Software Development and Telephone Equipment Sales & Service and offers Cables, Fiber Optics, Telephones, Phones, Netsuke, Customer Service, Networking, Set Up & Installation, Training, Trade-Ins etc. If you did business with Positive Business Solutions Inc, please leave a review and help us improve and help other people. Also, don’t forget to mention Hubbiz.

    Computer Software Development, Computer Cable Wiring Installation, Computer Networks, Computer Software Service, Computer Software, Telephone Equipment, Telephones Equipment Systems, Networking Products, Computers Equipment Installation, Telephones Equipment Systems Repair, Computers Cable Wire Installation, Computers Networks, Computers Software Systems Services, Computers Equipment, Software Development, Telephone Equipment Sales Service