Virginia Cavaliers coach Bronco Mendenhall shares him love of reading with his team, uva help desk.#Uva #help #desk


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Welcome to Bronco Mendenhall’s book club

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Uva help desk

CHARLOTTESVILLE, Va. — Malcolm Cook wasn’t looking for answers when he marched into his new coach’s office last fall. He wasn’t quite ready to say it out loud, but he knew he was done. His career at Virginia was marked by one setback after another — redshirt, multiple injuries, just six games of actual action — and now this: a heart condition diagnosed just days before the 2016 season kicked off. Cook was hanging on now, simply because he didn’t know what else to do. Football had always been his life.

Bronco Mendenhall sympathized. He’d been at Virginia just a few months, but he understood the weight Cook carried into his office that day, and he wanted to help.

“If,” Mendenhall told Cook, “you’re ready to learn.”

At that point, Cook was ready for anything, so Mendenhall pulled a book from the expansive shelves lining the office wall.

Cook wasn’t much of a reader. Growing up, he devoured football, loved the nuance of the game, but when it came to reading, Cook could probably count on one hand the number of books he’d read.

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“This one might be of interest to you,” Mendenhall said.

Cook looked it over, flipped through a few pages. He noticed passages already highlighted, notes cribbed in the margin. Mendenhall picked it out just for Cook.

Progress was slow at first, but Cook had plenty of time on his hands. He’d struggle through a few pages each day, but soon he began toting the book with him everywhere he went. He lounged in the locker room, reading. In line at the cafeteria, the book was tucked under his arm. When he ran into a passage he struggled with, Cook pulled his coach aside to ask for input.

“The pages kind of came to life for him,” Mendenhall said. “And he hasn’t looked back.”

It took Cook a couple of weeks to finish that first book, but he immediately asked for another. That one took a while, too, but by season’s end, he was devouring a few dozen pages a day, then more. He’s finished nearly 30 books now on everything from spirituality to psychology, and as soon as one is finished, he returns to Mendenhall’s office for a replacement.

“When you’ve never had that before, and then you’re getting it, it feels good,” Cook said. “. I learned more in those six months [not playing football] than I ever did before.”

Mendenhall’s library has a unique organizational structure, books ordered by influence — favorites to the left, with impact decreasing to the right. On one shelf are books on business and organizational practices. On another, military strategy. At the bottom, there’s a shelf on fitness and health, plus another section with copies of a book he wrote — “Running Into the Wind” — which he was pleased to learn is on the English-class syllabus of a few players. He has books on psychology, on motivation techniques and leadership, and a bunch on teaching. Then there’s a shelf of unread books that’s constantly expanding.

Mendenhall was always a reader, devouring Louis L’Amour as a kid growing up on a horse farm in Utah, but it wasn’t until his first head-coaching job, at BYU, that he realized the impact reading could have on his career.

Truth be told, Mendenhall was in over his head when he was promoted from defensive coordinator at BYU in 2005. He arrived in his office that first day to find a stack of messages from well-wishers and, assuming he was supposed to return each call, simply grabbed one off the top of the pile and dialed a number.

The note he’d picked had the name Paul Gustavson. He was, apparently, a former BYU player, now working as a consultant on organizational behavior. When Gustavson’s wife answered the phone, Mendenhall simply blurted out his situation.

“I’m a first-time head coach, and I’m interested in learning,” Mendenhall said. “It looks like your husband might be able to help.”

Indeed, Gustavson, who later co-authored Mendenhall’s book, had exactly the insight the young coach was looking for. Gustavson recommended a paper on strategy, then a book called “Good to Great,” about success in business, and Mendenhall was hooked.

“I started reaching out to anyone that I respected or admired or was having success and just started asking, ‘Who are your influences?’ or, ‘What’s the best book you read on this?'” Mendenhall said. “That just started building the library step by step.”

Recommendations came with ferocity to the point that Mendenhall had to set a standard for what he’d actually consume. He began taking trips to the bookstore with his kids, adding a few books every week to his collection. The time immersed in reading, he found, also rejuvenated him after the stress of coaching wore him down.

“I’m an introverted, deep thinker who is in an extroverted entertainer’s job,” Mendenhall said.

Every book gets scrutinized for information that can help his team, too. Before team meetings, Mendenhall pulls out quotes and insight from whatever he happens to be reading and puts together a PowerPoint presentation for his players. Some get it, some don’t, but that’s to be expected. Players have to be open to learning, he said, and for some, that takes time.

The key, Mendenhall said, is finding the guys who are struggling. Failure tends to open a mind, and his first year at Virginia was filled with it.

Last season was a struggle. Mendenhall coached 11 years at BYU and never finished with a losing record. In his first year at Virginia, the Cavaliers won two games.

His arrival at Virginia was lauded, at the time, as a savvy hire. Now, in less than a year’s time, a subset of fans was flush with buyer’s remorse. Mendenhall had perfected a pitch to players at BYU — literally written the book on it — but here, the results were harder to measure.

Mendenhall had always preached that football is something players do, but it shouldn’t define them. After a 2-10 season, however, he was struggling with his own image as a coach.

“I had a lot of unique questions of myself,” Mendenhall said. “Part of my identity was as a successful football coach. Well, who am I now? It’s been an interesting struggle.”

Mendenhall found answers in the same place he always has.

He read books on successful politicians, all of whom had lost an election at some point. He read about CEOs who’d been fired from great jobs only to start again. He read about businessmen who’d built empires, lost it all, then scratched their way to the top once more.

What was the point of all those lessons he pushed to his players if he wasn’t going to use them himself?

“There’s nothing easy about [failure],” Mendenhall said, “but it’s really valuable.”

There’s a quote from Albert Einstein that hangs behind Mendenhall’s desk. It reads: “Great spirits are always opposed by mediocre minds.”

Mendenhall sees Einstein as something of a kindred spirit. Einstein was an outsider, too. Neither fit in with their colleagues, but both had ambition beyond the status quo.

“Einstein’s mission was a little different, and I think mine is different, too,” Mendenhall said. “I’d love to win a national championship. I’d love to develop a great program here. But what I’d really love is for every kid in my program to have an amazing life.”

A few days after graduation, Cook was lying awake in bed, pondering his future. He’s back to practicing and expects to make an impact at outside linebacker this season. Football feels like a goal again, but his mind has been opened to bigger possibilities.

He picked up the phone and called his coach.

“What am I going to be doing 10 or 15 years from now?” Cook asked.

Cook has asked his coach plenty of touch questions in their short time together, and Mendenhall always responds with a question of his own: Do you want the truth or do you want the lie?

The lie feels good. Cook knows this. For a long time, that’s what he wanted. But when he took that first book 10 months ago, he asked for the truth — always the truth.

“You’re growing up,” Mendenhall said.

Mendenhall has two wins on his résumé at Virginia, and in the end, he knows this is how he’ll be judged. But he has other goals, too, other victories to secure.

He has read about teachers and psychologists, CEOs and leaders, because, the way he sees it, his job is a little of all those things. And he’s certain if he can reach the rest of his team the way he has Cook, there are brighter days ahead for Virginia.

“Winning,” Mendenhall said, “has just been a byproduct.”


Help Desk Support (HDS) Home – Help Desk Support (HDS) – EITS #it #help #desks


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The EITS Help Desk strives to provide professional first-tier technical support to the University of Georgia community. Our goal is to empower clients by making IT knowledge accessible. This is accomplished by providing a focused knowledge base and an efficient call center that acts as a single point of contact for UGA IT services.

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A Debt Management Program

“I was so pleased to find it easy to talk to my counselor about my debt problem. He was very helpful in helping me find a budget I could work with and thanks to him, I was able to reduce my interest rate so I could pay off my debt.”

“Thank you for helping me stay out of collections and make progress toward paying off my debt. Everyone I spoke with was very helpful and made the process simple. They explained and re-explained when I needed it. I have recommended ACCC as a resource to people I know.”

“Thank you to you and your team for helping me get out of debt. I felt like I was drowning in debt and after speaking to your representatives, I was relieved and felt like a weight was lifted. They made it simple and treated me with respect and have always been super friendly. I am grateful for your service!”

“Your company not only helped me [with my] money management skills and budgeting; your company also treated me with compassion, mercy, and respect. “

“ACCC provided me with this plan of how to get out of debt, and also taught me how to stay out of debt. If I have any questions, [ACCC’s] staff is always there to give me the answers. ACCC’s Debt Management Program helped me so much.

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Consolidation help

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Consolidation help

Consolidation help

Financial Preparedness

Understanding Student Loans

Consolidation help10 Tips on How to Improve Credit Scores

Credit Counseling

Our certified credit counselors will help you determine the best way to approach your financial situation and provide you the best debt advice options and debt solutions for managing your credit card debt.

Our credit advisors will assist in analyzing your current financial situation, providing personalized options based on your goals, and recommending the optimal debt management plan to achieve financial stability. The debt counseling solutions we provide offer our members long term financial success, as well as short term debt management programs and debt consolidation.

Debt Management Program

Our debt management program helps simplify your monthly unsecured debt obligations. Examples of unsecured debt include: credit cards, department store cards, collection agencies, credit lines, and unsecured personal loans. Once you have enrolled, we will consolidate your payments and disburse funds to your creditors on your behalf.

As part of our debt management program, our financial counseling specialists will assist you with how to consolidate debt. Debt consolidation is an important step in lowering monthly payments to creditors and collection agencies. Unlike a debt consolidation loan, you do not borrow money. Credit card debt consolidation under a debt management plan provides you with one easy payment.

Bankruptcy Counseling

If you’re planning to file for bankruptcy, the law requires that you complete a pre-bankruptcy counseling session with an approved credit counseling agency. American Consumer Credit Counseling is an approved bankruptcy credit counseling agency, authorized by the US Trustee Program of the Department of Justice. In addition to obtaining a bankruptcy certificate before your bankruptcy is discharged, you must also, complete a debtor education course, also known as post-bankruptcy debtor education. ACCC can help you with both of these requirements.

We provide online bankruptcy counseling, and can also give bankruptcy counseling over the phone. You can complete most of the requirements of your bankruptcy certificate online.

Housing Counseling

Homeownership is possibly the highest achievement for an individual or family in your lifetime. Whether you are in the process of purchasing your first home, are a recent buyer or longtime owner, the responsibilities are enormous. ACCC’s housing counselors are available to assist you in all aspects of your housing needs. We provide reverse mortgage, pre-purchase, post purchase and foreclosure counseling. Being a homeowner comes with much responsibility. We are certified by the US Department of Housing and Urban Development (HUD) and are committed to providing communities with housing counseling assistance as well as providing housing resources and education.

Student Loan Counseling

If you are one of the many millions of Americans that are facing student loan debt, ACCC can help you find the right student loan solution. Our counselors will provide you with an in depth evaluation of your finances and assess your particular student loan circumstances. If you are looking for student loan relief ACCC’s student loan counseling will help. ACCC will review and explain the various student loan relief options available as well as help you determine qualifications based on your financial situation. The student loan counseling will successfully help you sift through the clutter no matter what stage you are in with your student loans.

American Consumer Credit Counseling is a nonprofit credit counseling agency that helps consumers take control of their financial lives through credit counseling, debt consolidation, and financial education. Since 1991 we have been improving lives and providing solutions to people in need of financial help. Call to speak with a certified credit counselor and receive a complimentary budget and debt consultation. To learn how to change your financial life call 1-800-769-3571.

Nonprofit Consumer Credit Counseling, Debt Management, and Debt Consolidation American Consumer Credit Counseling (ACCC) provides nonprofit credit counseling, debt management plans, debt consolidation and financial education services to consumers nationwide. Our certified and professionally trained credit counseling team assists consumers by providing workable solutions for their financial problems. We offer debt relief to individuals and families that are suffering from stress related to credit card debt by providing effective credit counseling, helping to consolidate debt, and advising on debt management.


Small Business Law #financial #help #for #small #businesses, #small #business #law


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Small Business Law

Starting and running a small business requires a very broad skill set and nerves of steel. It’s not for everyone, and even successful entrepreneurs encounter failure from time to time. In order to help you stay ahead of the curve, FindLaw’s Small Business Law section covers everything from obtaining financing and hiring employees, to choosing the right insurance policies and filing taxes. Those who operate small businesses typically wear many different hats, but also must know when and how to seek help from others.

What Makes a Business a “Small” Business?

A small business owner may operate a convenience store, a plumbing service, a salon, a fast food franchise, or virtually any type of business in a given field. While there is no clear definition, small businesses share some common characteristics. They are independently owned and operated, organized for profit, and are not dominant in their field, as defined by the U.S. Small Business Administration (SBA).

The vast majority of businesses in the U.S. are considered small businesses, which employ roughly half of all workers in the country.

What Legal Issues Do Small Business Owners Typically Encounter?

All businesses will encounter certain legal matters, such as questions about taxes or drafting contracts. But a small business owner’s legal obligations and risks generally depend on the type of industry, business model, inherent risks involved, state laws, and a host of other considerations he or she faces. It’s always best to consult an attorney before opening up shop, but anyone starting a small business will likely be confronted one or more of the following legal issues:

  • Choosing a legal structure (such as a partnership, limited liability company, or corporation);
  • Hiring and managing employees in accordance with state and federal employment laws;
  • Protecting inventions and trademarks through intellectual property law;
  • Extending credit and collecting on past due amounts in accordance with federal laws;
  • Complying with health and safety regulations when constructing or preparing a work site;
  • Maintaining the required level of workers’ compensation insurance coverage.

How Can an Attorney Help My Small Business?

While small business owners act in a number of capacities, the successful entrepreneur knows when to ask for help. This is especially true of legal matters, which can sink a business if handled poorly or ignored altogether. Certain things can sometimes be done without a lawyer, such as creating a legal partnership agreement, submitting necessary tax forms, and drafting contracts with partners.

But some issues are too time-consuming, too complex, or too high-stakes to handle without the care and expertise of a business lawyer. These include defending against wrongful termination claims by former employees, making a “special allocation” of profits and losses, or negotiating for the acquisition of another company’s assets. Again, your legal needs will be unique to your business.

And while seeking counsel for complex legal issues is smart, retaining an attorney to help prevent legal problems from occurring in the first place may be even smarter.


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Why Six Eleven?

  • Six Eleven Global Services has been successfully delivering Inbound and Outbound outsourced Services ranging from Lead Generation, Telemarketing, Sales, Inbound Customer Support and Retention using voice or chat since 2005.
    We provide simple yet accurate and reliable solutions to all BPO needs.

Our Core

  • We believe that the year over year growth of our organization is a testament to the quality or work we do and our commitment towards work excellence!
    The graph represents our growth pattern from day 1 at 10 seats to currently 1000 seats capacity and the different verticals we currently work on.

Redundancy and Business Continuity

Welcome To Six Eleven Global Teleservices

Quality the first time, Everytime.

We understand the importance of delivering the basic: attention to instructions accompanied by an accurate and timely response to the problem. We provide simple yet accurate and reliable solutions to all your BPO needs. As a strategic partner, SixEleven provides a 24/7 inbound and outbound support enterprise than can improve your company’s position in today’s very competitive and highly technologically involved market.

Reliable solutions to all your BPO needs.

You can depend on us and the service we provide to help your business succeed. Our Team is backed by more than 10 years or real world BPO and call center experience. We infuse our ideas and insights to help elevate each and every program we undertake.

Your Trusted Outsourced Partner.

We value your business as our own. We will make sure that the program succeeds, we will work to make sure that the goals and expectations are met. Service with a Smile!

Service Delivery Centers

Alpha

Bravo

Charlie

Why choose Six Eleven?

Operational Excellence

Clients with sales and lead generation programs were among our very first clients over 9 years ago and are the very programs that built our company. After such we have diversified into other verticals such as inbound customer support, tech support and billing via voice and chat support. We also have transcription and back office projects.

We help our clients grow and manage their business by providing real and tangible results. With more than 1000 people working in our various service delivery centers, we have a ready and able workforce ready to serve any business needs. We have a proven track record that we can make projects work.

Stability

We were one of the first call centers in Davao City, Philippines way back in year 2005. We started our office with a 20 seat capacity upon its inception and have grown to over 1000 seats in terms of capacity at the present. We have an experience team that is prepared for any challenge that is presented. We have a stable and reliable workforce ready to meet demands and requirements of clients. Out infrastructure is redundant, from having an industrial size UPS (uniterupted power source) for all our equipment to having an onsite generator and also multiple ISP (internet service provider) lines in each of our offices.

Ability to Scale

Presently we have a capacity of over 1000 seats and plans to grow to over 1,500 seats by 2016. We carefully plan and forecast client behavior and demand to be able to meet the needs of our clients now and in the future. We can scale up quickly when the need arises.

Innovation and Analytics Utilized

Our team is equipped with different performance monitoriting tools such as call reports, disposition reports, agent reports and so on. Upon request, we can create custom variable based reports depending on the desire of our customers to track and manage production of our workforce. We use these tools to optimize and maximize the performance of each agent in their respective projects.

Continuous Improvement

We believe that for us to be relevant to our clients, we need to produce the results they desire, not only that but to build upon what was given to us and improve in totality. We want to bring our own experience to the table to contribute towards client goals. We want our clients to value the services we provide. This is a must. Thus, we strive to continuously work with our clients and offer suggestions based on our previous experiences to help improve performance for the program.

Loyal Customers

We don’t just work for clients, we partner with them and treat their business as our own. From 20 workstations during 2005 to currently 1000, we are very thankful towards our loyal customer base.

Our clients grew their business and we were able to grow along the way with them. With some clients, we started with a single facet of their business to multiple facets at the moment.

We believe that the year over year growth of our organization is a testament to the quality or work we do and our commitment towards work excellence! And we will continue with such in the years to come.

Services

Company Summary

PCI and HIPAA accredited

Keep in touch

Quality the First Time, Everytime.


Tax Help #aarp #income #tax #help


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Tax Help

There are resources for those who need help preparing their tax returns. Qualified individuals can seek assistance from a tax preparer or from a Volunteer Income Tax Assistance (VITA) or Tax Counseling for the Elderly (TCE) site.

Volunteer Income Tax Assistance (VITA) Program

The Volunteer Income Tax Assistance or VITA Program offers free tax help for low-to moderate-income individuals (usually the maximum income amount for EITC or less) who need help to prepare their own tax returns. VITA sites are located in communities across the country. The volunteer sites are sponsored by various community organizations and generally located at community and neighborhood centers, libraries, schools, shopping malls and other convenient locations. Most locations also offer free electronic filing. Volunteers receive training to help prepare basic tax returns and must pass a certification test to prepare tax returns.

To find a free tax site in your area, call the IRS at 1-800-906-9887. Or, use the Free Tax Help Locator athttp://www.irs.gov/Individuals/Find-a-Location-for-Free-Tax-Prep

Military Volunteer Income Tax Assistance (M-VITA) Program

Marines, airmen, soldiers, sailors, guardsmen and their families can receive tax preparation assistance at offices within their installations, both in the United States and foreign countries. These M-VITA sites provide free tax advice and tax preparation services to armed forces personnel and their families. Personnel are trained and equipped to address military-specific tax issues, such as combat zone tax benefits.

Tax Counseling for the Elderly (TCE) Program

The IRS-sponsored Tax Counseling for the Elderly (TCE) program provides free tax help to taxpayers age 60 or older. Trained volunteers from non-profit organizations provide free tax counseling and basic income-tax return preparation for senior citizens. Volunteers who provide tax counseling often are retired individuals associated with non-profit organizations that receive grants from the IRS.

As part of the TCE Program, the American Association of Retired Persons (AARP) offers the Tax-Aide Counseling Program at more than 9,000 sites nationwide during the filing season. Trained and certified AARP Tax-Aide volunteer counselors help people of low-to-middle income with special attention to taxpayers age 60 and older.

Paid Tax Return Preparer

For those who prefer to have their tax return prepared by a paid tax return preparer see Tips for Choosing a Tax Return Preparer .

Page Last Reviewed or Updated: 17-Apr-2017


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Debt Relief & Debt Consolidation, card consolidation credit debt debt help.#Card #consolidation #credit #debt #debt #help


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A Debt Management Program

“I was so pleased to find it easy to talk to my counselor about my debt problem. He was very helpful in helping me find a budget I could work with and thanks to him, I was able to reduce my interest rate so I could pay off my debt.”

“Thank you for helping me stay out of collections and make progress toward paying off my debt. Everyone I spoke with was very helpful and made the process simple. They explained and re-explained when I needed it. I have recommended ACCC as a resource to people I know.”

“Thank you to you and your team for helping me get out of debt. I felt like I was drowning in debt and after speaking to your representatives, I was relieved and felt like a weight was lifted. They made it simple and treated me with respect and have always been super friendly. I am grateful for your service!”

“Your company not only helped me [with my] money management skills and budgeting; your company also treated me with compassion, mercy, and respect. “

“ACCC provided me with this plan of how to get out of debt, and also taught me how to stay out of debt. If I have any questions, [ACCC’s] staff is always there to give me the answers. ACCC’s Debt Management Program helped me so much.

As Seen In

Card consolidation credit debt debt help

Card consolidation credit debt debt help

Card consolidation credit debt debt help

Card consolidation credit debt debt help

Card consolidation credit debt debt help

Card consolidation credit debt debt help

Financial Preparedness

Understanding Student Loans

Card consolidation credit debt debt help10 Tips on How to Improve Credit Scores

Credit Counseling

Our certified credit counselors will help you determine the best way to approach your financial situation and provide you the best debt advice options and debt solutions for managing your credit card debt.

Our credit advisors will assist in analyzing your current financial situation, providing personalized options based on your goals, and recommending the optimal debt management plan to achieve financial stability. The debt counseling solutions we provide offer our members long term financial success, as well as short term debt management programs and debt consolidation.

Debt Management Program

Our debt management program helps simplify your monthly unsecured debt obligations. Examples of unsecured debt include: credit cards, department store cards, collection agencies, credit lines, and unsecured personal loans. Once you have enrolled, we will consolidate your payments and disburse funds to your creditors on your behalf.

As part of our debt management program, our financial counseling specialists will assist you with how to consolidate debt. Debt consolidation is an important step in lowering monthly payments to creditors and collection agencies. Unlike a debt consolidation loan, you do not borrow money. Credit card debt consolidation under a debt management plan provides you with one easy payment.

Bankruptcy Counseling

If you’re planning to file for bankruptcy, the law requires that you complete a pre-bankruptcy counseling session with an approved credit counseling agency. American Consumer Credit Counseling is an approved bankruptcy credit counseling agency, authorized by the US Trustee Program of the Department of Justice. In addition to obtaining a bankruptcy certificate before your bankruptcy is discharged, you must also, complete a debtor education course, also known as post-bankruptcy debtor education. ACCC can help you with both of these requirements.

We provide online bankruptcy counseling, and can also give bankruptcy counseling over the phone. You can complete most of the requirements of your bankruptcy certificate online.

Housing Counseling

Homeownership is possibly the highest achievement for an individual or family in your lifetime. Whether you are in the process of purchasing your first home, are a recent buyer or longtime owner, the responsibilities are enormous. ACCC’s housing counselors are available to assist you in all aspects of your housing needs. We provide reverse mortgage, pre-purchase, post purchase and foreclosure counseling. Being a homeowner comes with much responsibility. We are certified by the US Department of Housing and Urban Development (HUD) and are committed to providing communities with housing counseling assistance as well as providing housing resources and education.

Student Loan Counseling

If you are one of the many millions of Americans that are facing student loan debt, ACCC can help you find the right student loan solution. Our counselors will provide you with an in depth evaluation of your finances and assess your particular student loan circumstances. If you are looking for student loan relief ACCC’s student loan counseling will help. ACCC will review and explain the various student loan relief options available as well as help you determine qualifications based on your financial situation. The student loan counseling will successfully help you sift through the clutter no matter what stage you are in with your student loans.

American Consumer Credit Counseling is a nonprofit credit counseling agency that helps consumers take control of their financial lives through credit counseling, debt consolidation, and financial education. Since 1991 we have been improving lives and providing solutions to people in need of financial help. Call to speak with a certified credit counselor and receive a complimentary budget and debt consultation. To learn how to change your financial life call 1-800-769-3571.

Nonprofit Consumer Credit Counseling, Debt Management, and Debt Consolidation American Consumer Credit Counseling (ACCC) provides nonprofit credit counseling, debt management plans, debt consolidation and financial education services to consumers nationwide. Our certified and professionally trained credit counseling team assists consumers by providing workable solutions for their financial problems. We offer debt relief to individuals and families that are suffering from stress related to credit card debt by providing effective credit counseling, helping to consolidate debt, and advising on debt management.


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