Where is your data center?
Host Color’s main data center is located 90 miles from Chicago at 746 S Arnold St. in the city of South Bend, Indiana. We are also part of the Equinix IT ecosystem, which means we can provision enterprise computing capacity in any 40 other premium IT facilities worldwide.
Does Host Color offer fast Internet connectivity?
Yes! Our network – AS46873 – is among the most connected IT Hosting networks in Midwestern U.S. We are proud to offer U.S. national peering shortest possible routes to 60 million Internet users in Midwestern United States. Host Color has direct connectivity to Level 3, Cogent, Hurricane Electric and Retn. We also have multiple bilateral peering agreements and automated peering through Internet Exchanges with more than 70 international and national ISPs and networks. What does all this means to you? it means that your clients (websites, apps and data storage) will enjoy the lowest possible round trip delay to amy point of North America and fast connectivity worldwide.
How does Host Color Support work?
Our Network Operations Center (NOC) is open 24/7. We have data center engineers available onsite and remote NOC support operators. The best way to receive support and fast resolution is to open a Support Ticket in the Account Management Center. We usually respond fast to Support Tickets. You can also reach us at +1-574-367-2393 (101 for Technical Support) and on Skype with ID: HostColor.
Do you do uptime monitoring of my account and applications?
Yes! However, remember that there is a different service framework for each IT Hosting service. For example, Cloud services are very different from the Shared Hosting plans. There are also different types of monitoring services. Some monitor the web hosting service uptime per IP address or domain name. Others monitor application uptime. There is also a Network Monitoring services, which help you to understand the network bandwidth on your Dedicated or collocated server(s). If you need any specific monitoring service, please open Support Ticket in Account Management Center and tell us what you need.
Who are Host Color customers?
We have been hosting website and applications for small and medium-sized enterprises since 2000. Most of HostColor.com customers (70%) are U.S. based entities, that use VPS, Dedicated and Cloud serves a well as various Managed services. We also have many Canadian, UK, Australian, Irish, Spanish, South African and Indian clients. We are friendly and open to customers from different nations and markets as long as they use Host Color’s infrastructure for legitimate purposes, while following the best industry practices.
Is my account, payment details personal data secure?
Yes, as long as you use strong passwords that include special characters, you’re safe. Your Account at Accounts.HostColor.com is protected by Extended Validation SSL certificate. Certain safety policies apply to the Account Management System at user level. The administrative access to our database is also restricted and it is not directly accessible over the Internet. Please also be advised that Host Color does not store your full financial details in our CRM. We want you to know that Host Color LLC doesn’t share customer’s data with 3rd parties of any kind.
Does Host Color offer Managed Hosting?
Yes, we do. We have Unmanaged and Managed service plans in each IT Hosting niche. Unlike most other web hosting providers that offer Managed Services only with VPS and Dedicated Hosting, Host Color is pleased to offer small business owners a service named Fully Managed Shared Account. It allows to our customer to save thousands of USD per year on IT management (code debugging, web design, system administration, troubleshooting and more), by outsourcing the technical administration and development of their hosting accounts and websites to Host Color.
What kind of web hosting do I need?
If you are a prospective customer who doesn’t know which web hosting service to start with, please go to Account Management Center and open a Sales Ticket. A Host Color’s representativve will help you to make the right decision and will choose the most economical web hosting service for you. We want you to know that we never up-sell our customers! Host Color is a fair IT Hosting provider that drives business to its clients and partners by helping them to improve the IT management operations, and by saving their financial and human resources.
What does High Availability Hosting mean do I need it?
High Availability (HA) is a software service that minimizes any service outage. It provides uniform, cost-effective failover protection against hardware and/or Operating System (OS) failures. HA is active by default for all Public Cloud servers and is available as an add-on service with all Private and Hybrid Clouds. It monitors cloud servers to detect a failure on the underlying physical hosts or an Operating System failure inside the cloud server. If an outage is detected, the High Availability functionality restarts the cloud server on another physical host, part of the Host Color’s compute cluster. The operations resume automatically and services that run on the cloud instance return online. There is no need to reboot the server manually. If you want to make sure that websites, applications and services delivered from your account would return online very fast in case of any outage, you should consider using any of Host Color’s Cloud servers.
Does Automated Fault Tolerance really offer 100% uptime?
Automated Fault Tolerance (AFT) is a Cloud service which eliminates the risk of a service outage. Host Color offers Automated Fault Tolerance as a paid add-on service to all Public, Private and Hybrid Clouds. Unlike the High Availability, which reduces any service outage, the AFT function eliminates it and ensures continuous availability for any websites, applications and other all workloads in an event of cloud server failure. AFT creates a live shadow Cloud server (Failover Cloud Virtual Machine), which is synchronized and always up-to-date with the primary one. In an event of a hardware failure or an OS outage, the AFT automatically starts the failover Cloud VM, ensuring zero downtime.
Do I need a Cloud service?
Most Marketeers and Sales Agents say “Yes, you do!”. We work differently! We will talk to you about your project and will take our time to understand what you want to achieve? HC team will outline any possible IT infrastructure service scenarios for your business and then will compare the Cloud computing to the traditional IT hosting models. Cloud services, especially the Hybrid Clouds are very efficient and cost-effective for businesses, as they help them create flexible IT frameworks and to organize operations more efficiently. On the other hand, traditional computing is simple to understand and in many ways more affordable. Why don’t you Ask your questions?
What is the difference between Cloud traditional IT Hosting?
It is simple. Just ignore the buzzword “Cloud” and focus on its technical specification. Term “Cloud” refers to computer clusters, a networking model of computer systems. In such infrastructures the servers that deal with processing operations (Processing Nodes) are physically separate from the data storage appliances (Storage Area Networks). Cloud computing infrastructures are hardware-redundant. In case of a failure of any physical component, a Cloud system continues to operate on an infrastructure level. Therefore Cloud computing infrastructures ensure operational continuity and guarantee a high service uptime. In order for any IT hosting service or a computer instance to be called “Cloud”, it must be delivered from a clustered server infrastructure. On a user level, the computer instance (Cloud server) itself would feature some form of High Availability or failover scenario, which would increase its operational continuity. If it doesn’t offer anything like that, it should not be called “Cloud”.