Sales Manager: Interview Questions for Sales Position #sales #force #contact #manager, #sales #manager: #interview #questions #for #sales #position


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Sales are an integral part of any organization.
The goal of the Sales Manager is to keep the sales staff informed and inspired, and ensure a good supply of sales material. The Sales Manager must also train, guide and advise as needed. Then, the sales force can generate the sales to meet the company’s goals.
This article portrays the sales manger’s job description, tips and interview questions for sales manager position.

Sales Manager Job Description

The sales manager must manage the sales force of the company, in order to generate maximum sales.

1. Single point of contact: In fact, the sales manager is the single point of contact for all the salesmen when it comes to any questions and queries about the product or the company.

2. Team leader: The sales manager is the team leader for the sales team and should possess all the qualities that a team leader should have.

3. Team person: The sales manager should also be a team person, who understands any differences that crop in his or her team and work towards solving them in an amicable and quick manner.

4. Strong sales background: Other than these internal qualities, the sales manager should have a strong sales background and should be able to lead his or team from the front utilizing their unique sales expertise and talents.

5. Hiring new sales personnel: The sales manager is also expected to hire new sales personnel. Therefore, the sales manager should be experienced and knowledgeable enough to determine whether an applicant will succeed in sales or not. The manager must bear in mind that although some possess an inborn quality and have a salesman personality, successful salesmanship can be taught. A business administration degree can be very helpful as well, even for those people that just naturally have it in them to sell a product. As a sales manager, you should know how to bring out the best in each type, helping every salesperson excel in sales.

Sales Manager Interview Questions

Presented here are some sample questions generally asked in a sales manager interview:

  1. What is your best strength at the job?
  2. What were you main duties in the previous job?
  3. What do you like the best about being a sales manager?
  4. How do you arrange your daily work?
  5. How many first sales appointments a week are considered as a successful week?
  6. Describe a typical sales process (or sales cycle) for big ticket items and for smaller ones.
  7. What are your selling techniques, how do you present/launch a new product? What presentation’s skills require?
  8. What are your goals in term of professional development and advancement?
  9. How did you develop your best-selling techniques?
  10. Describe some success stories and some difficulties. How did you handle the difficulties?
  11. What have you found to be the most important skills in negotiating and succeeding in sales?
  12. How do you handle rejections?
  13. Describe sales-teamwork; how did you handle your team challenges?

► Answer: Consider possible answer to these questions; select the most impressive. Consult with colleagues and friends, prepare and rehearse your responses so that you make smooth presentation. Sound positive and confident; prepare to share some telling experiences. If you have pertinent volunteer experience, relate one as well. Remember that the same qualities needed for a sale manager can be utilized to ensure you a job offer as well!


Six Eleven Global Teleservices #call #center #davao, #call #center #in #davao #city, #contact #center #in #davao #city, #contact #center #davao, #quality #the #first, #everytime, #davao #call #center, #bpo #in #davao, #best #call #center #in #davao #city, #online #call #center, #outbound #call #center, #virtual #call #center, #philippine #call #center, #best #outbound #call #center, #contact #centre #customer #service, #social #network #marketing #services, #business #process #outsourcing #companies, #customer #satisfaction #survey #service, #customer #services #jobs, #phone #answering #services, #customer #service #sales #jobs, #outsourced #lead #generation #companies, #virtual #assistant #services, #customer #service #representative #job #data #networking #services, #customer #service #solution, #professionals #services, #help #desks #customer #service #lead #generation #& #appointment #setting


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Why Six Eleven?

  • Six Eleven Global Services has been successfully delivering Inbound and Outbound outsourced Services ranging from Lead Generation, Telemarketing, Sales, Inbound Customer Support and Retention using voice or chat since 2005.
    We provide simple yet accurate and reliable solutions to all BPO needs.

Our Core

  • We believe that the year over year growth of our organization is a testament to the quality or work we do and our commitment towards work excellence!
    The graph represents our growth pattern from day 1 at 10 seats to currently 1000 seats capacity and the different verticals we currently work on.

Redundancy and Business Continuity

Welcome To Six Eleven Global Teleservices

Quality the first time, Everytime.

We understand the importance of delivering the basic: attention to instructions accompanied by an accurate and timely response to the problem. We provide simple yet accurate and reliable solutions to all your BPO needs. As a strategic partner, SixEleven provides a 24/7 inbound and outbound support enterprise than can improve your company’s position in today’s very competitive and highly technologically involved market.

Reliable solutions to all your BPO needs.

You can depend on us and the service we provide to help your business succeed. Our Team is backed by more than 10 years or real world BPO and call center experience. We infuse our ideas and insights to help elevate each and every program we undertake.

Your Trusted Outsourced Partner.

We value your business as our own. We will make sure that the program succeeds, we will work to make sure that the goals and expectations are met. Service with a Smile!

Service Delivery Centers

Alpha

Bravo

Charlie

Why choose Six Eleven?

Operational Excellence

Clients with sales and lead generation programs were among our very first clients over 9 years ago and are the very programs that built our company. After such we have diversified into other verticals such as inbound customer support, tech support and billing via voice and chat support. We also have transcription and back office projects.

We help our clients grow and manage their business by providing real and tangible results. With more than 1000 people working in our various service delivery centers, we have a ready and able workforce ready to serve any business needs. We have a proven track record that we can make projects work.

Stability

We were one of the first call centers in Davao City, Philippines way back in year 2005. We started our office with a 20 seat capacity upon its inception and have grown to over 1000 seats in terms of capacity at the present. We have an experience team that is prepared for any challenge that is presented. We have a stable and reliable workforce ready to meet demands and requirements of clients. Out infrastructure is redundant, from having an industrial size UPS (uniterupted power source) for all our equipment to having an onsite generator and also multiple ISP (internet service provider) lines in each of our offices.

Ability to Scale

Presently we have a capacity of over 1000 seats and plans to grow to over 1,500 seats by 2016. We carefully plan and forecast client behavior and demand to be able to meet the needs of our clients now and in the future. We can scale up quickly when the need arises.

Innovation and Analytics Utilized

Our team is equipped with different performance monitoriting tools such as call reports, disposition reports, agent reports and so on. Upon request, we can create custom variable based reports depending on the desire of our customers to track and manage production of our workforce. We use these tools to optimize and maximize the performance of each agent in their respective projects.

Continuous Improvement

We believe that for us to be relevant to our clients, we need to produce the results they desire, not only that but to build upon what was given to us and improve in totality. We want to bring our own experience to the table to contribute towards client goals. We want our clients to value the services we provide. This is a must. Thus, we strive to continuously work with our clients and offer suggestions based on our previous experiences to help improve performance for the program.

Loyal Customers

We don’t just work for clients, we partner with them and treat their business as our own. From 20 workstations during 2005 to currently 1000, we are very thankful towards our loyal customer base.

Our clients grew their business and we were able to grow along the way with them. With some clients, we started with a single facet of their business to multiple facets at the moment.

We believe that the year over year growth of our organization is a testament to the quality or work we do and our commitment towards work excellence! And we will continue with such in the years to come.

Services

Company Summary

PCI and HIPAA accredited

Keep in touch

Quality the First Time, Everytime.


Multi Channel Ecommerce #multi #channel #ecommerce, #multi #channel #sales, #direct #sales, #multi #channel #ecommerce #software, #e #commerce #on #line, #ecommerce #management


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Multi Channel Ecommerce Software

Multi Channel Ecommerce

The AGILIRON Integrated Multi Channel ECommerce Suite seamlessly integrates the management of multiple online sales channels to the Back-Office and Front-Office modules.

The Multi Channel ECommerce channels could include

  • One or more Fully integrated B2B and B2C AGILIRON Web Store(s) hosted by AGILIRON
  • One or more Remote Web Store(s) hosted by your solution provider
  • Online marketplaces like eBay. the supported marketplaces will expand in the future

The unified management of one or more of these channels that the business participates in using the AGILIRON Multi Channel ECommerce is accomplished through the following high-level steps:

  • Choose which products to sell thru which channel. upload the pictures, inventory, descriptions only once
  • Select the appropriate pricing for the channel – sale or auction formats (depending on the supported formats in the respective channel)
  • Transactions from all channels are captured in real time – Orders, Customers
  • Use the Back-Office and Front-Office modules for order management, payment, fullfillment, customer support and accounting processes

Addition or experimentation of new sales channels and reaching new customer marketplaces has never been easier with the AGILIRON Multi Channel ECommerce!

Multi Channel ECommerce – Benefits

AGILIRON B2B and B2C Web Store

  • Hosted by AGILIRON
  • Hosting cost included in AGILIRON service subscription pricing
  • One vendor to go to for all your solution needs
  • Tighter integration with AGILIRON Back-Office and Front-Office modules
  • Complete mapping of Product Catalog, Pricing and other feature sets to Web Store
  • Do not have to maintain. learn and support two different systems as they evolve over time with one integrated Multi Channel ECommerce suite
  • AGILIRON B2B and B2C Web Store – Detailed Features

Remote Web Store

  • Hosted by Your Web Store Solution Provider
  • Integrate seamlessly with AGILIRON Multi Channel ECommerce Back-Office and Front-Office modules, take advantage of AGILIRON interface for product catalog management, product pricing, order management, fulfillment, accounting and other functions
  • Retain your investment in current store implementation and employee training
  • Less disruption to your business and customers of current store
  • Focus on capabilities that bring immediate value to business as opposed to replacement of existing working solutions – quick transition ROI. transition existing solutions over time as it makes sense for your business
  • Remote Web Store – Detailed Features

eBay Marketplace & eBay Stores

  • One click access to the large eBay marketplace as a sales channel in AGILIRON system
  • Integrate seamlessly with AGILIRON Back-Office and Front-Office modules
  • Take advantage of AGILIRON interface for your listing and monitoring progress of bids
  • Support for all pricing formats – Chinese/Dutch auctions, Fixed Prices, Reserve, Buy it Now
  • Real-time capture of customer queries, completed transactions, customer feedback
  • eBay Integration – Detailed Features

Multi Channel ECommerce – Detailed Features

AGILIRON B2B and B2C Web Store

Hosted by AGILIRON

  • Hierarchical Categories
  • Browse By – Custom Fields
  • Multiple Images per Product
  • Short and Long Descriptions
  • Featured Listings
  • Basic and Advanced Product Search
  • Promotional Banners
  • Top Selling Products
  • Strike Out Pricing for Specials or Promotions
  • Stock Item Quantity and Availability
  • SKU (e.g. Color, Size) Selection/Pricing
  • Customer Product Reviews
  • Search Engine Optimization
  • Google Base Integration
  • Google Analytics Integration
  • Authorize.net
  • PayPal
  • PayPal Website Pro
  • Offline Credit Cards
  • COD
  • Secure Processing
  • Table Rate Shipping
  • USPS
  • Unlimited Geographical Zones
  • Handling Fees
  • Mapping to Carrier and Shipping Method
  • Account Preferences Management
  • Order Status Tracking
  • Problem Reporting
  • FAQ/Knowledge Base
  • Tell a Friend
  • Customization of Modules
  • HTML Editor for Content Management of Standard Pages
  • Ability to Create and Manage Content for Custom Pages
  • Full Integration to AGILIRON Back-Office Front-Office

B2B Specific Features

  • Password Protected Site
  • Passphrase for Account Creation, Specify Message for Customer
  • Reseller ID, Tax ID Fields for Customer Account
  • B2B Account ID management from CRM (custom link for customer by email – sample template provided)
  • Minimum Order Amount
  • Minimum Quantity/Product – By Product (any combinations of SKUs)
  • Minimum Total Order Quantity – By Order
  • Display Inventory Information (Qty in Stock, Qty on PO/Due Date)
  • Bulk Add to Cart Table (for quick specification of quantities for multiple skus to add to cart)
  • Customer Specific Pricing
  • Display Pricing Table Information (Retail, Wholesale, Customer)

Remote Web Store

Hosted by Your Web Store Solution Provider

  • REST API for integration of other stores to AGILIRON
  • Push Product Catalog, Pricing, Inventory to Store
  • Real-time capture of transactions into AGILIRON Back-Office Front-Office
  • Order Changes/Tracking information Propagated back to Store for Customer access

eBay Marketplace & eBay Stores

Product Listing Setup

  • eBay Category Selection
  • Create and Update eBay Store Categories automatically
  • Auction and Listing Type
  • Listing Product Pricing
  • Duration Schedule
  • Payment Settings
  • Shipping Fulfillment Settings
  • Tax Settings
  • Start, Reserve, Buy It Now Pricing
  • Chinese Auctions
  • Fixed Price
  • On eBay Auctions and eBay Stores
  • Support for Revise, Cloning and Relisting
  • Support for eBay Multi Variation Listings (Matrix Items)

View all listings on eBay and status of bids

Real-time capture of transactions into AGILIRON Back-Office Front-Office

Order Changes/Tracking propagated to eBay

Questions to Seller captured into Front-Office as Tickets – respond from Agiliron

Seller/Bidder Feedback captured

Contact

Certifications

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Home – Mailing Lists, Email Marketing, Databases #sales #lead #lists


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Mailing Lists | Email Marketing| Business Lists | Sales Leads

22 Million Business Executives with Titles
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15 Million Businesses
22 Million Business Executives with Titles
245 Million Consumers
150 Million Homeowners

22 Million Business Executives with Titles
15 Million Businesses
245 Million Consumers
150 Million Homeowners

22 Million Business Executives with Titles
15 Million Businesses
245 Million Consumers
150 Million Homeowners

15 Million Businesses
22 Million Busines Executives with Titles
245 Million Consumers
150 Million Homeowners

22 Million Business Executives with Titles
15 Million Businesses
245 Million Consumers
150 Million Homeowners

22 Million Business Executives with Titles
15 Million Businesses
225 Million Consumers
100 Million Homeowners

15 Million Businesses
22 Million Business Executives with Titles
225 Million Consumers
100 Million Homeowners

22 Million Business Executives with Titles
15 Million Businesses
225 Million Consumers
100 Million Homeowners

Databases Available

Who to contact?
Talk to Our Experts

Databases Available

Email Services, Appending,
Reverse Appending

Database Analytics,
Enhancement,
Instant Verification

Who to contact?
Talk to Our Experts

Databases Available

Database Analytics,
Enhancement,
Instant Verification

Who to contact?
Talk to Our Experts


Los Angeles, California, United States Luxury Real Estate and Homes for Sales #los #angeles, #real #estate, #homes #for #sales, #houses #for #sales, #agents, #listings, #home, #homes, #houses, #condos


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133 Luxury Homes for Sale in Los Angeles

Amenities

2 Fireplaces 3 Car Garage 3+ Fireplaces 4 Car Garage 5 + Car Garage Agricultural Easement(s) Artist Studio Barn Bay View Billiards Room Boat House Boat Slip Breakfast Bar Bowling Alley Built-in Vacuum Butler’s Pantry Carriage House Casita Catering Kitchen Cathedral Ceilings Cattle Ranch City / Strip Views Concierge Services Country Club Community Deck Dock Doorman Eco-Friendly (Green) Elk Ranch Exercise Room Farm Assessment Gardens Gated Community Geothermal Heating Golf Cart Garage Golf Community Golf View Granite Countertops Guard Gated Guest House Guest Ranch Hardwood Flooring Helipad Horse Facilities Horse Ranch Hunting Ranch Indoor Basketball Court Indoor Pool Indoor Racquetball Court In-Home Fitness Center In-Law Suite Intercom System Investment Ranch Library Marble Countertop Marble Flooring Media Room / Home Theater Mountain Views Ocean Front Outdoor Kitchen Outdoor Pool Porte-Cochere Private Airport Private Elevator Private Lake Radiant Floor Heating Recreational Ranch Scenic View Screen Room Security System Ski-In / Ski-Out Solar Power Heating Spa / Hot Tub Sporting Ranch Stables Staff Quarters Steam Room Tennis Court Terrace / Outdoor Space Underground Lawn Sprinkler Vaulted Ceilings Vineyard Walk-in Closets Water View Waterfront Wet Bar Wine Cellar / Grotto Winery Zoned Air Conditioning

Lifestyle

55+ Retirement Community Aquatic Activities Bay / Beach Club Beach Resort Community Boating Casino / Gambling Country Club Country Living Equestrian / Polo Fishing Fly-In Community Game Farm / Safari Golf Green Living Historic / Antique Island Lakefront Metropolitan Mountain Ocean / Beach Outdoor Activities Privacy Ranch / Farm / Plantation Resort Riverfront Skiing Suburban Tennis Univ / College Community Waterfront Water View Wine Country Yacht Club

Architectural style

1 Level Ranch Apartment Art Deco Art Nouveau Arts Crafts Bungalow Cape Cod Castle Chateau Colonial Colonial – American Colonial – Dutch Colonial – French Colonial – Salt Box Condo Condominium Contemporary Co-Op Cottage Country Home Craftsman Custom Estate European Federal Flat Georgian Georgian – Greek Revival Georgian – Neo Classicism Historic Lodge Loft Log Low Country Modern Multi-level Northwest Contemporary Post Beam Raised Ranch Saltbox Spanish/Mediterranean Split Level Townhouse Traditional Tudor Tuscan Victorian Victorian – Gothic Revival Victorian – Italianate Victorian – Queen Anne Victorian – Shingle Victorian – Stick Villa

Latest Luxury Real Estate Publication

Art Home is a literary collaboration between Sotheby’s and Sotheby’s International Realty, showcasing all the elements of an extraordinary life. Published eight times a year, it engages readers with sophisticated content and beautiful images related to the art and real estate worlds. Rich editorial about art, design and extraordinary properties- presented by the venerable brand that is Sotheby’s..

Search for Los Angeles luxury homes with the Sotheby’s International Realty network, your premier resource for Los Angeles homes. We have 133 luxury homes for sale in Los Angeles, and 3,081 homes in all of California. Homes listings include vacation homes, apartments, penthouses, luxury retreats, lake homes, ski chalets, villas, and many more lifestyle options. Each sale listing includes detailed descriptions, photos, amenities and neighborhood information for Los Angeles.

Real Estate Listings Near Los Angeles

Find luxury home listings in cities near Los Angeles, CA


CRM Software – Tigerpaw 11 Revamped for Usability #crm #software, #customer #relationship #management, #crm, #contact #management, #sales #force #automation, #marketing #automation, #customer #service #automation, #customer #support, #hosted #crm, #mobile #crm


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CRM Software

Tigerpaw Software. developer of the business building software for technology providers, unveiled Tigerpaw 11, with added usability enhancements and new features that help technology providers better organize their business, optimize the customer experience and fuel revenues, company officials said in a press release.

The application is designed with IT, telephony, security, and audio/video businesses end users in mind.

A new user interface that stresses usability. Tabs let you open multiple documents like accounts, quotes, service orders, and invoices at the same time just like in Internet Explorer.

Simplified filtering and mining data lists. Tigerpaw 11 provides in-line filtering to dynamically create filter criteria right in the list. You can search by multiple items using Boolean logic, and a new column chooser lets you hide the columns that aren’t important to you. Badging has also been implemented to help you make better business decisions.

More efficient management of service tickets. Canned work requested, work performed, and internal comments can be created and inserted on a ticket with minimal effort, allowing for fast ticket updates and consistent data for reporting. Some of the new items that go into the service order notes automatically include rep assignments, status changes, priority changes, updates to work performed, and changes to contracts.

Improved workflow engine. Workflow is handled by a Windows service that runs 24/7. New time based workflows allow you to configure a set-it and forget-it trigger for a pre-determined number of days before a contract, warranty, subscription license, battery replacement or preventative maintenance date expires.

Overhauled dashboards. Tigerpaw 11’s dashboards have been redesigned from the ground up. You can choose from 85 different dashboard panels — many on the recommendation of the Tigerpaw Client Advisory Group. Users can drill-down on any dashboard panel to get a list of the documents (tickets, quotes, accounts, etc.) that make up a chart element; you can click pie slices, bars, data points, and sales funnel slices to view the underlying data.

David Sims is a contributing editor for TMCnet. To read more of David s articles, please visit his columnist page. He also blogs for TMCnet here .

View All CRM Software Channel Articles


Sales force automation solutions #sales #force #automation #solutions


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  • TouchStar Telematics provides immediate insight into your fleet operations

    With a combination of GPS tracking, geo-fence configuration, and engine diagnostic reporting; our telematics solutions provide fleet managers with valuable data on driver behavior, vehicle operations, usage, and fuel consumption. Accessing this information via a centralized web interface – whether looking at a single vehicle or your entire fleet – allows you to easily view real-time data that can be used to improve business efficiencies and fleet security.
    Read More

    Dynamic dispatching enables efficient fleet management

    As customer demands continue to grow, with the expectation of lower costs and faster delivery, efficient dispatching is becoming more critical to your business by the day. The ability to give your customers an accurate planned arrival time, and delivering on time, is key to customer satisfaction; and ensuring that your dispatchers can quickly react to unexpected changes gives them the ability to make sure that happens.
    Read More

    Improve operational efficiencies with automated, paperless processes

    Incorporating mobility solutions into your organization is one of the quickest ways to improve productivity and efficiency from the field through to the back office. The ability to eliminate paper processes and integrate data transfer across the business not only significantly improves communication, but also drastically reduces operational costs.
    Read More

    Meet DOT regulations and improve driver efficiency

    Replacing the time consuming, manual paper logs your drivers have always used with an electronic driver log solution creates improvements across the organization. Not only will your drivers save significant time on their start and end of day procedures, but your fleet will maintain compliance with any current, or upcoming, DOT regulations and have completely accurate Hours of Service records.
    Read More

    Maximize margins and reduce fleet costs with efficient scheduling and routing

    Operating an efficient fleet, and one that meets customer service expectations at the same time, begins with proper planning for pickups, deliveries, and service calls. Incorporating automation solutions at a level that meets your specific fleet requirements – from simple ticket allocation to fleet wide mileage optimization and load balancing – will prove to meet your needs at both levels and improve overall operations and efficiencies.
    Read More

    Improve business processes utilizing your own data

    Combining data and graphical indicators, our interactive dashboards deliver information summaries to view the current state of your customers and your business allowing you to quickly assess a situation and make an informed decision. With insight into the true costs associated with of each of your customers, you can strategically allocate resources in order to serve your customers in the most cost effective manner.
    Read More

    Latest News

    Latest Blog Articles


  • Salesforce Review #sales #force #crm #software


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    Salesforce Review

    Smartly designed, user-friendly interface

    The user interface for Sales Cloud is simple, elegant, and intuitive. The landing page is laid out with standard components such as activity feeds for the items you re following, a customizable dashboard that gives you a real-time view of your performance, and tasks and a calendar that are synced automatically with your email application. There are also guides on each page that assist you with some of the more advanced functions of the product. With a click of a button, you are able to navigate to the relevant page of the user guide on the help site.

    Easy customization

    You don t have to be a programmer to customize Sales Cloud to fit your business needs. You can customize tabs, fields, and the interface and create formula-driven fields effortlessly with the help guide. Most impressively, you can utilize a point-and-click app builder to build your own application. You can even publish custom apps to Salesforce s marketplace, AppExchange, to be shared with other users.

    New Salesforce Console

    The Salesforce Console is a customizable, dashboard-like interface that makes it easier to find, update, and create records. As part of the Winter 14 updates, the Salesforce Console utilizes a multi-tab design which enables you to work with several applications at the same time, giving you one-click access to the information you use the most.

    Real-time data access on mobile devices

    You can get instant business information anytime, anywhere through an iPhone, BlackBerry, or Windows Phone. You are able to edit and customize almost every field, module, and object in Sales Cloud. Take a call with a contact and log the call as a record directly to the contact s record, have leads routed automatically to your device as they come in, pull up account information prior to a meeting, and assign tasks to colleagues all from your mobile device.

    Nicely integrated Social CRM functionality

    With the growth of social media, it is increasingly important to gain insight into what customers are talking about on Twitter, Facebook, Google+, and LinkedIn. Salesforce is by far one of the leaders in providing tools within its CRM application for you to get into this data. You can monitor and respond to conversations that are relevant to your organization, gain insight into your accounts and contacts activity streams from Twitter and Facebook, and create leads from posts and comments.

    Companywide collaboration through Chatter

    Built into the CRM application is an enterprise-level, real-time social networking tool called Chatter. This collaboration tool uses the same tools from social media to help organizations collaborate and empower all departments, from sales to service to marketing, to get more done faster. Chatter increases an organization s productivity by sharing answers, ideas, files, and more. You can follow people or business data, such as records, documents, and analytics, within your organization and get real-time activity feeds to track each of these items.

    Quality business data offered through data.com

    Offered by Salesforce, data.com provides leading B2B data sourced from Dunn

    AppExchange for superior third-party integration

    You can easily search for, read reviews on, and install a wide variety of applications directly into Sales Cloud using Salesforce s application marketplace, AppExchange. There are currently over 1,700 apps covering sales, customer service, marketing, IT, administration, finance, and human resources. AppExchange enables you to scale and customize your CRM in a cost-effective manner. With close to 45% of these apps being free, you re bound to explore a number of tools to extend the use of Sales Cloud beyond what other CRM software provide.

    Get support from multiple sources

    Salesforce employs a massive staff and there is no shortage of channels for you to seek support for all your customer and technical issues, including live chat, phone, email, and social media. On top of that, the online resources available to you free of charge are first rate.

    The Bad

    Relatively expensive

    Compared to other CRM products on the market, the advanced Salesforce plans are above average in price. However, you do get your money s worth, as you re working with a feature-rich and customizable CRM application from a solid brand.

    No service level agreement (SLA)

    Unless you negotiate or ask for it, Salesforce generally does not provide a service level agreement (SLA) as a standard practice with all of its contracts. SLAs are important, as they act as a form of assurance for customers that the CRM vendor is upheld to a certain level of system uptime. Typical vendors have an SLA that is financially backed, meaning you receive a credit of some sort if the SLA is not met.

    The Details


    Pricing Review #sales #force #crm #software


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    Salesforce.com Review An Independent Assessment

    Salesforce Pricing Review

    CRM Software Pricing
    Salesforce.com pricing is largely based on the per user per month subscription model. The Salesforce pricing model is relatively straight-forward, although can get more complex when considering add-on products and options such as the logon-based pricing for the customer portal.

    There is a strong onus on customers to fully understand the functional capabilities and supported use cases among the Salesforce.com editions—in order to avoid version-creep and the all too frequent surprise of discovering the software functionality you need is actually only available in the higher up, and much more costly editions.

    The company offers multiple CRM software editions with varying sophistication and price points.

    • The Contact Manager Edition was $5 per user per month, managed contacts and tasks, integrated with Outlook and Google Apps and offered mobile access. This edition has been deprecated.
    • The SalesforceIQ Starter edition (previously called the Group Edition) costs $25 per user per month and tracks opportunities, contains some pre-built dashboards and provides web to lead, Google AdWords integration and other limited capabilities.
    • Professional Edition is $65 per user per month and offers more granular security, email marketing, custom dashboards, forecasting, basic customer service, rules based workflow configuration and improved reporting.
    • At $125 per user per month, Enterprise Edition adds sales team collaboration, territory management, a sales genius function, offline access and API access.
    • The final pricing tier of $250 per user per month gets the Unlimited Edition which adds 24×7 Premier support, developer sandboxes, customizable mobile products, third-party apps and increased storage.

    The Service Cloud is separately priced at $60 for Desk.com (previously called the Professional Edition), $135 for the Enterprise Edition and $260 for the Unlimited Edition. With each of these clouds, there will likely be additional charges for products such as Jigsaw, Force.com and Salesforce Mobile as well as services such as customer portal access, storage and customer support.

    Marketing cloud is based on a number of services and products. Marketing cloud pricing is unnecessarily complex and CRM buyers will have to contact Salesforce to learn software prices.

    Salesforce CRM buyers must be aware that there are many supplemental and add-on prices for additional clouds (i.e. Community, Service, Marketing), analytics (Wave), tools (Force.com), products (Data.com, Pardot), various versions of initially free products (i.e. Chatter Plus and storage) and sometimes unplanned upgrades among cloud products (i.e. moving from Enterprise to Unlimited in order to get needed functionality). To avoid Salesforce pricing surprises, it is critical that you fully understand exactly what your solution includes, or fails to include.

    Although not widely known by prospects and customers, Enterprise License Agreements (ELAs) are becoming much more popular with Salesforce.com. Salesforce also introduced Social Enterprise License Agreements (SELA) in 2011, which has expanded to include social tools such as Heroku and Radian6. These all you can eat subscription agreements can be attractive for rapidly growing customers or customers looking to rapidly deploy the bulk of Salesforce’s software portfolio. However, buyers should recognize that if they fail to scale or adopt the volume of software apps in the timeframe anticipated, the ELA or SELA may result in a materially higher cost than standard subscription pricing.

    For reasons that are unclear, non-US customers seem to pay about a 45% premium. For example, the Enterprise Edition in the European Union, Australia and Japan is priced at about €135/user/month; AU$180/user/month and ¥15,000/user/month respectively.

    The Salesforce.com sales model is largely based on inside telesales (internally referred to as corporate sales) with field sales pursing middle market and enterprise sale opportunities. The company also supports a channel program, however, it’s primarily a referral and consulting network as opposed to the Solution Provider or reseller channels more common in the business software industry.

    Multi-national and larger businesses are likely to discover that the standard Master Service Agreement (MSA) is insufficient for most enterprise organizations. Many negotiate the MSA to incorporate items important to them, however, such negotiation may impact pricing. Obviously the larger the sale opportunity, the more flexibility you can expect. Salesforce.com is known to show pricing flexibility when negotiating deals at 100+ users and when competing with primary competitors such as Microsoft Dynamics CRM, Oracle and SAP CRM.

    Vendor Viability
    Salesforce is a growing, sometimes profitable company with strong intellectual property, a solid brand and impressive executive leadership. However, pricing pressures are inevitable, customer exit costs are relatively low compared to prior software publisher models, the market is fluid and the company faces significantly increased competition.

    Salesforce.com confronts more direct threats now than anytime prior and is increasingly vulnerable in the cloud markets which it helped to create. The company is diversifying from a product perspective which has the effect of reduced focus and investment in each product area. This is significant as Salesforce.com is a fraction of the size of most of its primary CRM competitors such as Microsoft, Oracle and SAP and its PaaS competitors such as Amazon, IBM and Google. While Salesforce.com achieved first mover advantage, any of these much larger competitors can likely out-invest Salesforce.com by a multiple factor, and in fact each claims they intend to do just that.

    Salesforce.com also competes against an increasing list of innovative start-ups. The top four CRM software companies. of which Salesforce.com is ranked number one, account for less than half of the CRM market. While Salesforce must keep close tabs on SAP and Oracle now that these companies have demonstrated keen intent to reassert their leadership roles, Salesforce.com must also be wary of smaller and more focused competitors who compete on innovation, specialization, geography, price and service. These smaller competitors often create highly specific vertical market CRM solutions that may erode entire industries from Salesforce.com.

    Salesforce continues impressive growth, but organic growth rates are not what they use to be, and the company’s acquisitions are making up some of the difference. Salesforce.com’s operating margins are much lower than its major competitors. As the market further commoditizes and pricing gets squeezed, Salesforce.com may be put into a precarious position of choosing between current R ?>

    Online Courses #sales #and #marketing #courses #online, #online #courses


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    Online Courses

    Before you search through our database of Online Australian Courses, please take the time to read the below as it may help you to decide if Online Learning is right for you.
    So, what’s it all about?

    So what’s Online Learning all about?

    Unless you are directly involved with teaching online or have taken an online course yourself, chances are that you find the concept of online education a little scary. You might not have any interest in it. Terms like distance education, fully online, blended courses, virtual courses, e-learning, hybrid courses, mixed-mode, asynchronous learning, distributed learning, Web-facilitated, and Web-enhanced learning add to the confusion. However, online learning is on the rise due to the developments and affordability of computing and you should know some of the basics and issues surrounding it.

    The Advantages of Studying Online

    Considering the fact that there are numerous benefits that are linked to education and advancing your qualifications, there are as yet far more advantages for people who pursue online education as to achieve their goals. Some of the most basic benefits of studying online include:

    Flexibility

    Online learning classes can be taken during a lunch break, while your children are out playing games, or even while you are cooking dinner! It is not necessary for you to be present in a classroom at any fixed time for the next two or four years so as to complete your qualification. But this does not mean that you would not be required to work at all. You would be required to do the same type of study as a traditional campus based student, that too within a particular time limit. The only flexibility you would enjoy is that you can study and finish your work at any time of the day.

    Another wonderful thing about studying online these days is that you get to know your classmates and tutors more intimately. Online chat rooms, emails, course work forums etc allow students to ask questions, share ideas and seek help if needed. In fact, some say that studying online is more interactive than the traditional face to face student given the vast array of available technologies.

    Location

    The best part about studying online is that education comes to you no matter where you are as long as you have a computer connected to the Internet. So wherever you are, at home, at work, or your favourite beach or park, you can easily access your course work and enjoy the environment in which you are completing your studies.

    Affordable

    Say goodbye to all financial issues like convenience meals, childcare expenses, as well as the money would have had to spend reach campus thirty minutes away. With the availability of online courses, you can study from the comfort of your own home, without having to face the many financial hardships that come with having to attend traditional college.

    Personalised Attention for All

    Students who enrol in online programs get to receive a much more individualised attention from their tutors as compared to the attention students who study in traditional classes. Online education classes are virtual and students and teachers basically correspond with each other through emails, telephone calls etc. This is one reason why your tutors would know more about you, your learning pattern and your requirements as compared to the students they get to see three or four times a week.

    These are some of the most basic advantages of online study and one should closely look at both the benefits and the disadvantages of online education before making a decision. Make sure that the course you are taking is one which would help you grow professionally and not one you would repent taking.