Why Six Eleven?
- Six Eleven Global Services has been successfully delivering Inbound and Outbound outsourced Services ranging from Lead Generation, Telemarketing, Sales, Inbound Customer Support and Retention using voice or chat since 2005.
We provide simple yet accurate and reliable solutions to all BPO needs.
- We believe that the year over year growth of our organization is a testament to the quality or work we do and our commitment towards work excellence!
The graph represents our growth pattern from day 1 at 10 seats to currently 1000 seats capacity and the different verticals we currently work on.
Redundancy and Business Continuity
Welcome To Six Eleven Global Teleservices
Quality the first time, Everytime.
We understand the importance of delivering the basic: attention to instructions accompanied by an accurate and timely response to the problem. We provide simple yet accurate and reliable solutions to all your BPO needs. As a strategic partner, SixEleven provides a 24/7 inbound and outbound support enterprise than can improve your company’s position in today’s very competitive and highly technologically involved market.
Reliable solutions to all your BPO needs.
You can depend on us and the service we provide to help your business succeed. Our Team is backed by more than 10 years or real world BPO and call center experience. We infuse our ideas and insights to help elevate each and every program we undertake.
Your Trusted Outsourced Partner.
We value your business as our own. We will make sure that the program succeeds, we will work to make sure that the goals and expectations are met. Service with a Smile!
Service Delivery Centers
Why choose Six Eleven?
Clients with sales and lead generation programs were among our very first clients over 9 years ago and are the very programs that built our company. After such we have diversified into other verticals such as inbound customer support, tech support and billing via voice and chat support. We also have transcription and back office projects.
We help our clients grow and manage their business by providing real and tangible results. With more than 1000 people working in our various service delivery centers, we have a ready and able workforce ready to serve any business needs. We have a proven track record that we can make projects work.
We were one of the first call centers in Davao City, Philippines way back in year 2005. We started our office with a 20 seat capacity upon its inception and have grown to over 1000 seats in terms of capacity at the present. We have an experience team that is prepared for any challenge that is presented. We have a stable and reliable workforce ready to meet demands and requirements of clients. Out infrastructure is redundant, from having an industrial size UPS (uniterupted power source) for all our equipment to having an onsite generator and also multiple ISP (internet service provider) lines in each of our offices.
Ability to Scale
Presently we have a capacity of over 1000 seats and plans to grow to over 1,500 seats by 2016. We carefully plan and forecast client behavior and demand to be able to meet the needs of our clients now and in the future. We can scale up quickly when the need arises.
Innovation and Analytics Utilized
Our team is equipped with different performance monitoriting tools such as call reports, disposition reports, agent reports and so on. Upon request, we can create custom variable based reports depending on the desire of our customers to track and manage production of our workforce. We use these tools to optimize and maximize the performance of each agent in their respective projects.
We believe that for us to be relevant to our clients, we need to produce the results they desire, not only that but to build upon what was given to us and improve in totality. We want to bring our own experience to the table to contribute towards client goals. We want our clients to value the services we provide. This is a must. Thus, we strive to continuously work with our clients and offer suggestions based on our previous experiences to help improve performance for the program.
We don’t just work for clients, we partner with them and treat their business as our own. From 20 workstations during 2005 to currently 1000, we are very thankful towards our loyal customer base.
Our clients grew their business and we were able to grow along the way with them. With some clients, we started with a single facet of their business to multiple facets at the moment.
We believe that the year over year growth of our organization is a testament to the quality or work we do and our commitment towards work excellence! And we will continue with such in the years to come.